At a Glance
- Tasks: Support primary schools with IT solutions and manage customer accounts.
- Company: Join a dynamic team dedicated to enhancing ICT in education.
- Benefits: Enjoy a competitive salary, pension scheme, and mental health support.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in schools while developing your IT skills.
- Qualifications: Passion for IT and strong customer service skills are essential.
The predicted salary is between 27000 - 32000 £ per year.
Location: Slough
Salary: £27,000 - £32,000
Benefits:
- Pension Scheme
- Car scheme
- Cycle scheme
- Eye care scheme
- Mental health first aid
- Employee assistance programme
- Employee recognition scheme
Role summary:
This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services we can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.
Qualifications:
To be suitable for this role, you should have a passionate interest in IT and a solid technical background, as well as being self‑driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years’ experience in working in a previous ICT Technician/2nd line role in the education sector, although this is not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.
Responsibilities:
- Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
Equal Opportunity statement:
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
ICT Consultant - 2nd Line Support. Job in Slough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an ICT Consultant - 2nd Line Support in Slough, you will join a dynamic team dedicated to enhancing educational experiences through technology. Our company fosters a supportive work culture that prioritises employee well-being with benefits such as a pension scheme, mental health support, and recognition programmes, while also offering opportunities for professional growth in the thriving education sector. With a focus on collaboration and exceptional customer service, we empower our employees to make a meaningful impact in schools, ensuring a rewarding and fulfilling career path.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Consultant - 2nd Line Support. Job in Slough LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for an ICT Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Think about how you can showcase your troubleshooting flair and your ability to enhance ICT services. Practice makes perfect, so get a mate to do some mock interviews with you!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for the latest ICT Consultant roles and tailor your approach to show why you’d be a great fit for their team!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight your skills and experience.
We think you need these skills to ace ICT Consultant - 2nd Line Support. Job in Slough LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the ICT Consultant role. Highlight any relevant technical background and customer service experience, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for IT and how you can contribute to improving ICT provision in schools. Be sure to mention your enthusiasm for working with clients and your proactive attitude.
Showcase Your Communication Skills:Since this role involves liaising with schools, it's important to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey technical information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine in front of us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to ICT support. Familiarise yourself with common issues schools face and the solutions you can provide. Being able to discuss specific hardware and software you've worked with will show your expertise.
✨Showcase Your Customer Service Skills
Since this role involves liaising with schools, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight any experiences where you resolved issues or improved user satisfaction, as this will demonstrate your ability to connect with clients.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a technical issue at a school. Practice articulating your thought process and problem-solving steps clearly. This will help interviewers see how you approach challenges and your ability to think on your feet.
✨Be Enthusiastic and Team-Oriented
Your passion for IT and teamwork should shine through during the interview. Share stories that reflect your enthusiasm for technology and your ability to collaborate effectively with others. A cheerful disposition can go a long way in making a positive impression!
