At a Glance
- Tasks: Support patients transitioning from hospital to home through high-volume calls.
- Company: Join a long-standing healthcare client in Sittingbourne.
- Benefits: Earn £13.50 per hour, with options for overtime and remote work.
- Other info: Enjoy free on-site parking, a gym, and a Starbucks station.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Experience in high-volume call handling and empathetic communication required.
The predicted salary is between 27000 - 28000 £ per year.
Customer support opportunity in Sittingbourne for a Hospital to Home service. High volume call experience required.
Peopleforce Recruitment are actively searching for an experienced customer support agent to join our long-standing healthcare client based in Sittingbourne. The role involves supporting patients by easing their transition out of hospital back into their homes. You will be handling a high volume of calls daily and will need to be prepared to have difficult conversations, given the nature of the role.
We are looking for a friendly people person, who can be empathetic, patient and understanding with patients. Additionally, we will need someone who is confident on the phone and can take a high volume of calls daily. You will be supported with a 3 month training programme and will not be thrown in at the deep end.
This role is full time, Monday to Friday, and 7.5 hours per day. You will mix between 08:00 to 20:00 shifts, which are to be completed in a week block once every 2 months. This can include completing shifts from 08:00 to 16:30, 09:00 to 17:30, 10:00 to 18:30, and 11:30 to 20:00.
£13.50 per hour. One Saturday per month from 09:00 am to 13:00 pm (paid as additional, overtime rate x1.75). On-call duties include two overnight segments per month (Monday-Friday): 8:00 PM to 8:00 AM, weekend overnight segments: Saturday from 5:00 PM to 9:00 AM (Sunday morning) and Sunday from 5:00 PM to 8:00 AM (Monday morning). One weekend daytime segment: Saturday from 1:00 PM to 5:00 PM or Sunday from 9:00 AM to 1:00 PM or 1:00 PM to 5:00 PM.
Benefits:
- Option to work 1 day from home every week
- Opportunity for overtime paid at an enhanced rate
- Free on-site parking
- Onsite canteen including a Starbucks station
- Onsite gym including a peloton bike
Responsibilities:
- Arrange patient deliveries via telephone and email
- Answer enquiries from patients and stakeholders
- Use database to log all patient and healthcare professional communication
- Team leader will advise daily workload to complete
- Communicate via email and phone with stakeholders
- Meet internal targets
- Updating of patient records, processing chemist orders, prescription collection, pump troubleshooting & uplifts
Must haves:
- Experience handling a high volume of calls per day
- Fantastic phone etiquette
- Able to commit to the on-call commitments
- Experience handling calls with a sensitive nature
- Experience working with people (not just basic customer service roles but something within support)
Customer Support. Job in Sittingbourne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a compassionate and supportive team at our healthcare client in Sittingbourne, where your role as a Customer Support agent will make a meaningful impact on patients transitioning from hospital to home. With a strong emphasis on employee growth, you will benefit from a comprehensive training programme, flexible working options including one day from home each week, and access to excellent onsite facilities such as a gym and canteen. Our culture prioritises empathy and understanding, making it an ideal environment for those who thrive on helping others.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support. Job in Sittingbourne LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their Hospital to Home service. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves handling a high volume of calls, try role-playing difficult conversations with friends or family. This will help you feel more confident and prepared for those tricky chats with patients.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've supported people in tough situations. Highlighting your ability to be patient and understanding will make you stand out as a friendly people person.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It’s the best way to ensure we get your details and can consider you for this fantastic opportunity.
We think you need these skills to ace Customer Support. Job in Sittingbourne LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to connect with people. Since this role involves supporting patients during a sensitive time, we want to see how you can be empathetic and understanding in your communication.
Highlight Your Call Experience:Don’t forget to mention your experience with high volume calls! We’re looking for someone who’s confident on the phone, so share any relevant roles where you’ve handled a busy call environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you’ll be doing a lot of that in the role. Make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and requirements, especially the need for high-volume call experience and handling sensitive conversations. This will help you tailor your answers to show you're the perfect fit.
✨Showcase Your Empathy
Given the nature of this role, it's crucial to demonstrate your ability to be empathetic and patient. Prepare examples from your past experiences where you've successfully supported someone in a difficult situation. This will highlight your people skills and show that you can handle the emotional aspects of the job.
✨Practice Your Phone Etiquette
Since you'll be handling a lot of calls, practice your phone etiquette before the interview. You might want to do mock calls with a friend or family member. Focus on being clear, friendly, and professional, as this will reflect your ability to communicate effectively with patients and stakeholders.
✨Prepare for On-Call Scenarios
Be ready to discuss your availability and willingness to commit to on-call duties. Think about how you would handle unexpected situations during these shifts. Showing that you're prepared for the demands of the role will impress the interviewers and demonstrate your commitment.
