At a Glance
- Tasks: Support customer service and operations in a fast-paced environment.
- Company: Join a dynamic team at LilyLifestyle in Shrewsbury.
- Benefits: Gain valuable experience and develop essential skills for your career.
- Other info: Perfect opportunity for those looking to grow in a supportive environment.
- Why this job: Make a difference by helping customers and ensuring smooth operations.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Your new company
We are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast‑paced role requiring strong organisational skills, attention to detail, and a customer‑focused approach.
Your new role
As a Customer Services/Logistics Administrator your role would involve:
- Customer Service: Handle incoming customer calls and email enquiries in a professional and timely manner. Resolve customer queries efficiently or escape to the appropriate internal team. Log, track and follow up on customer issues through to resolution. Maintain accurate and up‑to‑date customer and job records.
- Operations Support: Support daily operational activities including bookings, collections and deliveries. Liaise with drivers, warehouse teams and operations staff to ensure smooth workflow. Update operational trackers, spreadsheets and internal systems. Ensure all jobs are processed accurately and in line with company procedures.
- Administration: Manage shared inboxes and support with day‑to‑day administrative tasks. Maintain accurate records and assist with reporting where required. Support compliance activities, record keeping and general office administration.
What you’ll need to succeed
- Strong communication skills, both written and verbal.
- Confident in using Microsoft Office, particularly Outlook and Excel.
- Excellent organisational skills with high attention to detail.
- Ability to prioritise workload, multitask and perform under pressure.
- Professional and customer‑focused attitude.
Customer Service and Operations Coordinator. Job in Shrewsbury LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Shrewsbury location, we pride ourselves on fostering a dynamic and supportive work environment where employees are encouraged to grow and develop their skills. As a Customer Service and Operations Coordinator, you will benefit from a collaborative culture that values your contributions, alongside opportunities for professional development and career advancement. Join us to be part of a team that prioritises customer satisfaction while enjoying the unique advantages of working in a vibrant community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Operations Coordinator. Job in Shrewsbury LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer queries, it’s crucial to demonstrate your ability to communicate clearly and professionally. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved issues efficiently in past roles. This will highlight your ability to thrive in a fast-paced environment like the one at LilyLifestyle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service and Operations Coordinator. Job in Shrewsbury LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service and Operations Coordinator role. Highlight your relevant experience and skills that match the job description, like your organisational skills and customer-focused approach.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled customer queries or supported operations in the past.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling customer queries and supporting operations. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved issues or improved customer satisfaction – these stories will showcase your abilities.
✨Be Organised and Detail-Oriented
Given the emphasis on organisation and attention to detail, come prepared with a few strategies you use to stay organised. You might mention how you manage your tasks or keep track of customer records, which will highlight your fit for the role.
✨Demonstrate Your Multitasking Ability
This role requires juggling multiple tasks, so be ready to discuss how you prioritise and manage your workload. Share specific examples where you successfully multitasked under pressure, as this will show you can thrive in a fast-paced environment.
