At a Glance
- Tasks: Be the go-to person for customers, ensuring their vehicle servicing needs are met with top-notch care.
- Company: Join Sytner Shrewsbury, a leader in the automotive industry with a focus on customer satisfaction.
- Benefits: Enjoy 33 days holiday, career development, discounts, and a supportive work environment.
- Other info: Flexible working patterns and a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic setting.
- Qualifications: Customer service experience is a plus; we're keen to train motivated individuals.
The predicted salary is between 25000 - 30000 £ per year.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Shrewsbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, answer any questions or queries, and liaise with technicians/workshop control about vehicle statuses to ensure vehicles are ready on time. You will also give the best advice on our products and services. This is a challenging role where customer care always comes first. You'll take the time to talk to people, build a genuine rapport, and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in‑house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.
Why Sytner?
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
BMW Service Consultant. Job in Shrewsbury LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Sytner Group is an exceptional employer, offering a supportive and inclusive work environment in Shrewsbury where employees can thrive. With an industry-leading benefits package that includes enhanced holiday entitlement, career development opportunities, and a commitment to diversity and inclusion, Sytner prioritises employee well-being and growth. Join us as a Service Consultant and be part of a team that values outstanding customer care and fosters genuine connections with clients.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land BMW Service Consultant. Job in Shrewsbury LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Sytner and BMW, and understand their values and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about outstanding customer care, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former Sytner employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about wanting to join the Sytner family. Don’t miss out on this opportunity!
We think you need these skills to ace BMW Service Consultant. Job in Shrewsbury LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've built rapport with customers and handled their queries, as this is key for the Service Advisor role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who put in the effort!
Be Honest About Your Experience:If you don’t have direct experience as a Service Advisor, that’s okay! Just be upfront about your willingness to learn and any transferable skills you have. We value enthusiasm and a positive attitude.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of BMW vehicles and their services. Familiarise yourself with common customer queries and how to address them. This will show that you're genuinely interested in the role and ready to provide top-notch service.
✨Showcase Your Customer Service Skills
Since this role is all about customer care, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to build rapport and handle challenging situations.
✨Ask Smart Questions
Prepare some thoughtful questions to ask your interviewers about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Sytner values individuality, so being authentic can help you connect better with the interviewers and leave a lasting impression.
