At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a growing insurance organisation that values technology and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with excellent career development opportunities.
- Why this job: Make a real impact by enhancing user experience and improving IT services.
- Qualifications: Experience in technical support with strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently partnering with a well‑established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC.
Key Responsibilities
- Advanced Incident Management & Resolution
- Diagnose and resolve hardware, software, and network‑related issues across varying levels of complexity
- Analyse and troubleshoot system faults, service disruptions, and performance issues
- Manage and resolve incidents and service requests within agreed SLAs
- Technical Support & System Maintenance
- Install, configure, and maintain hardware and software components
- Support infrastructure environments including servers, networking equipment, and core business applications
- Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues
- User Support & Collaboration
- Work closely with end users to understand issues and provide clear, effective technical support
- Support escalated technical queries requiring deeper infrastructure or systems knowledge
- Share knowledge and contribute towards team development on recurring or complex technical issues
- Documentation & Continuous Improvement
- Maintain accurate records of troubleshooting activity, resolutions, and system changes
- Contribute towards internal knowledge base articles and support documentation
- Identify opportunities to improve support processes, efficiency, and service delivery standards
Candidate Profile
Our client is open to individuals who meet the core technical requirements through either direct experience or transferable technical backgrounds. Additional certifications and specialist skills will be considered advantageous.
Essential Experience & Skills
- Proven experience within a 2nd Line, 3rd Line, or similar technical support environment
- Strong troubleshooting knowledge across hardware, software, networking, and infrastructure
- Experience supporting Windows and/or Linux server environments
- Strong understanding of diagnosing and resolving infrastructure‑related issues
- Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial
- Excellent communication skills with the ability to explain technical concepts to non‑technical users
- Strong organisational and workload management skills
- Ability to work both independently and collaboratively within a wider IT team
Desirable Experience
- Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation, or similar
- Experience with cloud technologies including Entra, Microsoft 365, and Exchange
- Exposure to scripting or automation tools such as PowerShell
- Understanding of IT security principles and best practices
- Previous experience within a customer‑facing technical support environment
Additional Information
This is an excellent opportunity to join a forward‑thinking organisation offering a supportive environment, strong technical exposure, and genuine long‑term career development within a growing business.
It Support Engineer FTC. Job in Sheffield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking insurance organisation in Sheffield as an IT Support Engineer, where you'll benefit from a collaborative work culture and a commitment to continuous improvement in technology and infrastructure. With hybrid working options and a focus on employee growth, this role offers the chance to develop your technical skills while contributing to meaningful projects in a supportive environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer FTC. Job in Sheffield LilyLifestyle Jobs
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support scenarios and be ready to demonstrate your troubleshooting skills. Practise explaining technical concepts in simple terms – it’ll show you can communicate effectively with non-techies.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills and interests. Tailor your approach to each company to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the IT Support Engineer position.
We think you need these skills to ace It Support Engineer FTC. Job in Sheffield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting knowledge and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the IT Support Engineer role. Share specific examples of how you've tackled technical issues in the past and how you can contribute to our team.
Show Off Your Communication Skills:Since you'll be explaining technical concepts to non-technical users, it's crucial to demonstrate your communication skills in your application. Keep it clear and concise, and avoid jargon where possible!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking. Be ready to discuss your troubleshooting experiences and how you've resolved complex issues in the past. This will show that you're not just familiar with the concepts but can apply them effectively.
✨Practice Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice breaking down complex ideas into simple terms. You might even want to role-play with a friend or family member to get comfortable with this. Clear communication is key in IT support!
✨Familiarise Yourself with Their Tools
If you know the company uses specific tools like ManageEngine ServiceDesk Plus, do a bit of research on them. Understanding their ticketing system and ITSM processes can give you an edge and show that you're proactive about fitting into their workflow.
✨Show Your Collaborative Spirit
Highlight your ability to work both independently and as part of a team. Share examples of how you've collaborated with others to solve problems or improve processes. This will demonstrate that you're a team player who values collaboration in a tech environment.
