At a Glance
- Tasks: Lead IT governance and resilience initiatives in a dynamic, agile environment.
- Company: Join a large, expanding organisation in Sheffield during an exciting transformation.
- Benefits: Enjoy a competitive salary, generous leave, hybrid working, and lifestyle perks.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Make a real impact on IT service management and governance practices.
- Qualifications: Experience in IT Service Management and strong ITIL knowledge required.
The predicted salary is between 47500 - 47500 £ per year.
IT Service Manager – (Governance & Resilience) – 6 month FTC (Sheffield)
Large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well‑established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4‑aligned governance and service management practices.
You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations.
Responsibilities- Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity
- Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks
- Support internal and external audit activity, including evidence gathering, remediation tracking and governance input
- Conduct technology risk and control assessments, driving mitigation and escalation where required
- Embed governance controls into agile delivery processes and operational workflows
- Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements
- Support business resilience and continuity planning, including Business Impact Assessments and recovery activities
- Maintain governance artefacts and ensure compliance with internal and regulatory standards
- Proven experience within Enterprise IT Service Management / IT Operations
- Strong understanding and practical application of ITIL (ideally ITIL 4)
- Experience leading governance forums such as Change Advisory Boards (CAB)
- Solid knowledge of risk management, controls and audit processes
- Strong stakeholder engagement skills with the ability to influence at all levels
- Experience in complex or fast‑paced organisations
- Familiarity with tools such as JIRA or other service management platforms
- Exposure to resilience, BCM or incident management environments
- Competitive salary up to 47,500 pro rata
- 15% employer pension contribution
- 30 days annual leave + bank holidays, with option to buy/sell leave
- Hybrid and flexible working arrangements
- Discretionary bonus scheme
- Healthcare cash plan, life assurance and income protection
- Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts)
- Enhanced family leave and paid volunteering days
IT Service Manager -Governance/Resilience. Job in Sheffield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a large and expanding organisation in Sheffield that prioritises employee growth and well-being during a transformative period. As an IT Service Manager, you will benefit from a competitive salary, generous pension contributions, and flexible working arrangements, all within a supportive culture that encourages continuous improvement and collaboration. With opportunities for professional development and a range of lifestyle benefits, this role offers a meaningful and rewarding career path in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager -Governance/Resilience. Job in Sheffield LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Manager gig.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and governance practices. We recommend practising common interview questions related to Change Enablement and Release Management so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from the conversation to show your genuine interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals who can help us improve our IT Governance & Resilience team.
We think you need these skills to ace IT Service Manager -Governance/Resilience. Job in Sheffield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with ITIL practices and governance frameworks, as these are key for us. Use specific examples that showcase your skills in service management and stakeholder engagement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about governance and resilience in IT. Share how your previous experiences align with our needs and how you can contribute to our transformation journey.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use metrics and data to demonstrate how you've improved processes or led successful projects in your past roles. This will help us see the impact you can bring to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in governance and service management. This will show that you understand the framework and can bring valuable insights to the team.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with stakeholders at various levels. Highlight instances where you've influenced decisions or driven change through collaboration. This is crucial for the role, so make it clear that you can navigate complex relationships effectively.
✨Demonstrate Your Governance Experience
Be ready to talk about your experience with governance forums like Change Advisory Boards. Share specific examples of how you've led these discussions and the outcomes achieved. This will help the interviewers see your capability in managing governance workstreams.
✨Bring Data-Driven Insights
Since the role involves producing governance reporting, think of ways you've used data to drive improvements in past positions. Prepare to discuss key performance indicators (KPIs) and how you've leveraged them to enhance service delivery or operational stability.
