At a Glance
- Tasks: Support customers with their banking needs over the phone and provide excellent service.
- Company: Join Nationwide, the UK's best bank as voted by Forbes 2026.
- Benefits: Earn £13.87 per hour, enjoy flexible shifts, and receive full training.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a positive impact while building valuable customer service skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 28000 - 29000 £ per year.
Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12 month temporary contract.
Job description - the role
As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you.
You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We're offering a 13.87 hourly rate, working between 8am - 8pm Monday to Sunday. You'll work onsite at Nationwide, 5 days out of 7, with 6 weeks' notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you'll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)
What you'll be doing:
- Handling a range of inbound calls, playing a central role in supporting Nationwide's members.
- Supporting a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team.
- Guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and ensuring they get the outcome that is right for them.
About you:
If you've got a customer service background, are a confident communicator and looking to take on a new challenge, this could be just the job for you. You'll also be comfortable using a computer or laptop. You don't need financial services experience; you'll be fully trained. What's important is that you want to get things right for our customers and leave them smiling.
We also want to know who you are as a person because we want our employees to reflect the diversity of our members and thrive in an inclusive environment.
We need you to:
- Be passionate about doing the right thing for our customers.
- Be comfortable using a desktop/laptop computer.
- Have access to a secure and reliable internet connection.
- Enjoy working within a fast‑paced environment.
- Show excellent attention to detail and accuracy.
- Be confident on the phone and able to build rapport with our members.
Why work at Nationwide?
We're different from other financial service providers. We're a bank, owned by our customers. For over 130 years, we've supported those customers to make the most of their money and achieve what they want from life. That is reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something truly special, and you will have the opportunity to make a real difference.
As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities we serve. We always want you to be yourself, to use your skills and experience to make our society stronger, and to feel valued for who you are, not just what you do.
All candidates offered will need to be credit checked, provide a Basic DBS check and Right to Work documents, and present ID and Proof of Address.
Inbound Banking Customer Service Representative. Job in Sheffield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Nationwide is an exceptional employer, offering a supportive and inclusive work culture where employees are valued for their individuality and contributions. As part of a mutual organisation, you will have the opportunity to make a meaningful impact on customers' lives while receiving comprehensive training and development to enhance your skills. Located in Sheffield, this role provides a chance to work with a friendly team in a dynamic environment, ensuring that you thrive both personally and professionally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Representative. Job in Sheffield LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what makes them stand out as a bank. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show your empathy! In your interviews, share examples of how you've helped customers in the past. Highlight your ability to listen and adapt to different situations, as this is key for delivering great customer experiences.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Inbound Banking Customer Service Representative. Job in Sheffield LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about delivering a great customer experience, so share any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'empathetic' and 'understanding', to show us that you’re a perfect fit for the role.
Be Yourself:We value diversity and want to know who you are as a person. Don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our inclusive environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about past experiences where you helped someone solve a problem or made their day better. Be ready to share these stories, as they’ll show your empathy and understanding—qualities that are key for this role.
✨Familiarise Yourself with Nationwide
Do a bit of research on Nationwide and its values. Understand what makes it different from other banks and how it serves its customers. This will not only help you answer questions but also show your genuine interest in the company and its mission.
✨Practice Your Communication Skills
Since you'll be handling inbound calls, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on building rapport and addressing customer needs. This will help you feel more at ease during the actual interview.
✨Prepare Questions to Ask
Think of some thoughtful questions to ask your interviewer. This could be about the training process, team dynamics, or how success is measured in the role. Asking questions shows that you're engaged and serious about the position, which can leave a positive impression.
