At a Glance
- Tasks: Lead a dynamic team to enhance customer satisfaction and drive business growth.
- Company: Join a tech-savvy company focused on customer success in Sheffield.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Exciting role with a focus on innovation and team collaboration.
- Why this job: Shape the customer experience and make a real impact in a thriving environment.
- Qualifications: Proven leadership in customer success and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000 - £55,000
Location: Sheffield City Centre (Hybrid)
Hours: Full Time
Contract: 12 Month Fixed Term Contract
Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy.
You will lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you will play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth.
About the Role- Leading, coaching, and developing a high performing Customer Success team
- Driving customer satisfaction and retention through excellent service delivery
- Managing customer escalations and ensuring timely, effective resolutions
- Identifying upsell and cross sell opportunities to support revenue growth
- Monitoring team performance against KPIs and service standards
- Developing and implementing customer success strategies to enhance engagement
- Working collaboratively with senior leaders to support commercial objectives
- Reviewing and improving processes to elevate the customer experience
- Building strong relationships with customers and internal stakeholders
- Leadership experience in Customer Success, Customer Service, or Account Management
- A successful track record of managing and motivating teams
- Strong commercial awareness, with a focus on retention and growth
- Excellent stakeholder management and communication skills
- Experience handling complex issues and escalations
- A data driven approach to performance and continuous improvement
- Strong organisational and problem solving abilities
- Experience in SaaS, technology, or subscription based services (advantageous)
Customer Success Lead. Job in Yorkshire LilyLifestyle Jobs in Sheffield employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative technology-led company in the heart of Sheffield City Centre, where you will lead a passionate team dedicated to enhancing customer satisfaction and driving commercial growth. With a strong focus on employee development, our collaborative work culture fosters continuous improvement and offers ample opportunities for career progression. Enjoy the benefits of a hybrid working model, competitive salary, and the chance to make a meaningful impact in a thriving environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead. Job in Yorkshire LilyLifestyle Jobs in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and think about how you can contribute. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership experience and customer success skills can drive satisfaction and retention. Keep it concise and impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Success Lead. Job in Yorkshire LilyLifestyle Jobs in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Lead. Highlight your leadership experience and any relevant achievements in customer satisfaction and retention. We want to see how you can drive results!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention your experience in managing teams and driving growth.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to improve customer engagement and retention. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and customer lifetime value. Being able to discuss these metrics shows that you understand the importance of data in driving customer satisfaction and retention.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will help demonstrate your leadership experience and ability to drive performance.
✨Understand the Company’s Customer Journey
Research LilyLifestyle's customer journey and think about how you can enhance it. Be ready to discuss strategies for improving customer engagement and retention, as this will show your proactive approach to customer success.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer escalations or challenges. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain strong relationships with customers.
