At a Glance
- Tasks: Assist customers with insurance claims and provide top-notch support.
- Company: Reputable automotive business in Leeds with exciting growth plans.
- Benefits: Competitive salary, full training, free parking, and excellent progression opportunities.
- Other info: No weekend shifts, great office culture, and immediate start available.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 26200 - 26200 £ per year.
Michael Page has partnered with a reputable automotive business in Leeds to recruit for a Permanent Contact Centre Advisor to start ASAP due to expansion.
As a Contact Centre Advisor you will be working in the insurance department, working closely with customers who need to make a claim on their policy. You will gather all required details and support evidence, handling the claim from the initial enquiry to settlement. The role involves handling a range of queries, working closely with third parties and providers to reach a quick resolution, and ensuring targets and service level agreements are met. Main communication with customers will be over the telephone, covering inbound and outbound calls, and managing a busy inbox, responding to any emails coming into the business.
Profile
- Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
- Able to work under pressure in a fast‐paced volume environment
- Excellent communication skills and a confident telephone manner
- Passionate about helping customers and delivering the best service
- An excellent team player
Job Offer
- Salary of £26,200+
- Reputable business within the automotive sector
- Full training provided
- Excellent progression and development opportunities
- Growing business with lots of exciting plans for the year ahead
- Central location in Leeds, easily accessible from surrounding Bradford areas
- Free parking
- Excellent benefits
- No shift patterns or weekends
- Excellent facilities and offices
- Great team and culture
- Immediate interview and start
Contact Centre Advisor. Job in Yorkshire LilyLifestyle Jobs in Sheffield employer: United Cerebral Palsy of Georgia
Join a reputable automotive business in Leeds as a Contact Centre Advisor, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary of £26,200+, full training, and no weekend shifts, this role offers an excellent work-life balance alongside great benefits and a vibrant team atmosphere. The central location ensures easy access and free parking, making it an ideal place for those looking to thrive in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor. Job in Yorkshire LilyLifestyle Jobs in Sheffield
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they’re in the automotive sector. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of telephone communication, try role-playing with a friend or family member. This will help you feel more confident and ready to handle those inbound and outbound calls like a pro.
✨Tip Number 3
Prepare for common questions! Think about how you would handle customer queries and claims. Being ready with examples from your past experience can really set you apart during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Contact Centre Advisor role!
We think you need these skills to ace Contact Centre Advisor. Job in Yorkshire LilyLifestyle Jobs in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in customer service or contact centres. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your application reflects your excellent communication skills. We love candidates who can express themselves clearly and confidently, so let that personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Leeds!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Advisor. Familiarise yourself with common insurance terms and processes, especially those related to claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of phone work, practice your telephone manner. You might want to do a mock interview with a friend or family member. Focus on being clear, concise, and friendly. Remember, the way you communicate can make a huge difference in customer service roles!
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an upset customer or managing multiple queries at once. Think of examples from your past experience where you've successfully navigated similar challenges. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the company.
