At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 and other IT applications for business success.
- Company: Join a dynamic team in Sheffield with a hybrid working model.
- Benefits: Competitive salary up to £45,000, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for training and development.
- Why this job: Make a real impact by solving problems and improving business processes with cutting-edge technology.
- Qualifications: Experience with Dynamics 365 and strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Application Support Analyst Sheffield + Hybrid working (3 office, 2 home) Up to 45,000
Overview
The Applications Support Analyst will play a key role in supporting and enhancing business‑critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
Responsibilities
- Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
- Escalate complex or unresolved issues to third‑party vendors or senior IT colleagues
- Maintain and update support documentation and resolution logs
- Ensure business continuity through prompt issue management
- Provide user support across the organisation in line with SLAs
- Support the design and enhancement of PowerApps solutions to meet business needs
- Assist in maintaining and developing Power BI dashboards to provide actionable insights
- Collaborate with internal teams to identify automation opportunities using Power Platform tools
- Work with business users to scope and test new app or report features
- Contribute to the integration of data sources and systems within the Microsoft ecosystem
- Help train users on PowerApps and Power BI usage and functionality
- Assist with configuration, testing, and deployment of system changes or new features
- Participate in small‑scale IT projects and system rollouts
- Collaborate with business units to identify process improvement opportunities
Experience needed
- Experience supporting Dynamics 365 Business Central in a BAU setting
- Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Familiarity with PowerApps and Power BI
- Understanding of business processes in finance, operations, or supply chain
- Strong problem‑solving ability and customer service mindset
- Clear and confident communication skills
Desirable Skills
- Knowledge of Dynamics 365 Field Service or CE modules
- Experience with Power Automate
- Service Management or ITIL experience
- Basic SQL or data querying knowledge
Application Support Analyst for Dynamics 365. Job in Sheffield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an Application Support Analyst at our Sheffield location, you will thrive in a dynamic and supportive work environment that champions employee growth and innovation. With hybrid working options, competitive salary, and a commitment to continuous improvement, we empower our team to enhance critical business systems while enjoying a collaborative culture that values your contributions. Join us to be part of a forward-thinking organisation that prioritises both professional development and work-life balance.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst for Dynamics 365. Job in Sheffield LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LilyLifestyle or in similar roles. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you’ve got experience with Dynamics 365 or Power BI, be ready to discuss specific examples of how you’ve tackled challenges. We love seeing real-world applications of your expertise.
✨Tip Number 3
Prepare for the interview by brushing up on common scenarios you might face as an Application Support Analyst. Think about how you’d handle troubleshooting or user support situations. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate candidates who are eager to join our team.
We think you need these skills to ace Application Support Analyst for Dynamics 365. Job in Sheffield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Dynamics 365 and Microsoft 365 tools, as well as any relevant problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your customer service mindset and communication skills – they’re key for us!
Showcase Your Technical Skills:Be sure to highlight your technical skills, especially with PowerApps and Power BI. If you've worked on any projects or have examples of how you've used these tools to improve processes, share them! We love seeing practical applications of your knowledge.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss how you've supported it in previous roles, and think of specific examples where you resolved issues or improved processes.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and customer service mindset.
✨Familiarise Yourself with Power Platform Tools
Since the role involves PowerApps and Power BI, make sure you can talk about your experience with these tools. If you’ve created dashboards or automated processes, be ready to explain your approach and the impact it had on the business.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice explaining technical concepts in simple terms, as you'll need to train users and collaborate with various teams. Confidence in your delivery will make a great impression!
