At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 and other IT applications for business success.
- Company: Join a dynamic team in Sheffield with a hybrid working model.
- Benefits: Competitive salary up to £45,000, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
- Why this job: Make a real impact by improving critical systems and supporting users across the organisation.
- Qualifications: Experience with Dynamics 365 and strong problem-solving skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Application Support Analyst Sheffield + Hybrid working (3 office, 2 home) Up to 45,000
Overview
The Applications Support Analyst will play a key role in supporting and enhancing business‑critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
Responsibilities
- Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
- Escalate complex or unresolved issues to third‑party vendors or senior IT colleagues
- Maintain and update support documentation and resolution logs
- Ensure business continuity through prompt issue management
- Provide user support across the organisation in line with SLAs
- Support the design and enhancement of PowerApps solutions to meet business needs
- Assist in maintaining and developing Power BI dashboards to provide actionable insights
- Collaborate with internal teams to identify automation opportunities using Power Platform tools
- Work with business users to scope and test new app or report features
- Contribute to the integration of data sources and systems within the Microsoft ecosystem
- Help train users on PowerApps and Power BI usage and functionality
- Assist with configuration, testing, and deployment of system changes or new features
- Participate in small‑scale IT projects and system rollouts
- Collaborate with business units to identify process improvement opportunities
Experience needed
- Experience supporting Dynamics 365 Business Central in a BAU setting
- Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Familiarity with PowerApps and Power BI
- Understanding of business processes in finance, operations, or supply chain
- Strong problem‑solving ability and customer service mindset
- Clear and confident communication skills
Desirable Skills
- Knowledge of Dynamics 365 Field Service or CE modules
- Experience with Power Automate
- Service Management or ITIL experience
- Basic SQL or data querying knowledge
Application Support Analyst (Dynamics 365). Job in Sheffield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an Application Support Analyst at our Sheffield location, you will thrive in a dynamic hybrid work environment that promotes collaboration and innovation. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can enhance your skills while contributing to the success of our business-critical systems. Join us to be part of a supportive culture that values continuous improvement and empowers you to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (Dynamics 365). Job in Sheffield LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Dynamics 365 and Microsoft 365 tools. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled issues in past roles, especially with Dynamics 365 or Power Platform. This will demonstrate your hands-on experience and customer service mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst (Dynamics 365). Job in Sheffield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Dynamics 365 and Microsoft 365 tools, as well as any relevant problem-solving skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting business-critical systems and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Skills:In your application, don’t forget to showcase your technical skills, especially with PowerApps and Power BI. If you've got experience in troubleshooting or user support, let us know! We’re looking for someone who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss how you've supported it in previous roles, and think of specific examples where you've resolved issues or improved processes.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled complex problems. Think about the steps you took to troubleshoot and resolve incidents, and be ready to explain your thought process clearly and confidently.
✨Familiarise Yourself with Power Platform Tools
Since the role involves working with PowerApps and Power BI, make sure you can talk about your experience with these tools. If you’ve created dashboards or automated processes, have those examples handy to showcase your skills.
✨Communicate Like a Pro
Clear communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to train users and collaborate with various teams. Being able to convey your ideas effectively will set you apart.
