At a Glance
- Tasks: Provide top-notch IT support and assist users with tech queries in a vibrant university setting.
- Company: Join a dynamic higher education institution focused on innovation and collaboration.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive team environment.
- Why this job: Be the go-to tech hero, making a real difference in students' and staff's digital experiences.
- Qualifications: Customer service skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
IT ServiceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside
Role Overview
We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team.
Key Responsibilities
- Provide friendly, professional, and customer-focused front-of-house IT support
- Assist users with device connectivity, printing, software access, and general IT enquiries
- Monitor, prioritise, and resolve support tickets within agreed service levels
- Deploy and support hardware and equipment in line with institutional standards
- Apply ITIL-aligned service management processes
- Investigate and escalate incidents, documenting key actions and outcomes
- Support user testing, pilot rollouts, and feedback gathering for new services
- Supervise and support junior team members during operational hours
- Maintain accurate documentation and update the internal knowledge base
- Deliver basic training and user guidance on supported systems and software
- Support university events such as exams, enrolment, and registration
- Ensure compliance with IT and Health & Safety policies, including risk assessments
- Participate in process improvement initiatives and service reviews
ServiceDesk Analyst - Uxbridge. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a ServiceDesk Analyst at our Uxbridge location, you will join a dynamic team dedicated to providing exceptional IT support within a higher education environment. We pride ourselves on fostering a collaborative work culture that values professional development and offers opportunities for growth, ensuring that our employees are equipped with the skills needed to thrive. With a focus on customer service and innovation, we provide a supportive atmosphere where your contributions directly impact the success of our institution.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceDesk Analyst - Uxbridge. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info on the role and help you stand out when applying.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past, as this will demonstrate your proactive approach and customer service ethic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace ServiceDesk Analyst - Uxbridge. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch IT support and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing proactive problem-solvers who can think on their feet and provide excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around common issues like device connectivity and software access. Familiarise yourself with ITIL processes as well, since they’re key to the role.
✨Show Off Your Customer Service Skills
This role is all about providing top-notch support, so be ready to share examples of how you've helped users in the past. Highlight your proactive approach to problem-solving and your ability to stay calm under pressure.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on answering questions clearly and confidently, especially those related to teamwork and handling difficult situations.
✨Ask Smart Questions
Prepare some thoughtful questions about the team dynamics and the types of challenges they face. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
