At a Glance
- Tasks: Be the go-to person for customer and retailer enquiries, resolving issues with ease.
- Company: Join a well-known team in Exeter with a positive and collaborative vibe.
- Benefits: Enjoy 6.4 weeks annual leave, pension scheme, and staff discounts.
- Other info: Structured training and development opportunities await you!
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and CRM knowledge are key.
The predicted salary is between 26000 - 26000 £ per year.
Location: Exeter, Devon
Job type: Permanent
Hours: Monday to Friday 8:30am - 5pm
Salary: £26,000 per annum
Hawk 3 Talent Solutions are currently recruiting for a Service & Warranty Advisor to join our clients well known team in Exeter.
The role:
- Act as first point of communication for customers and retailer enquiries into the department
- Manage communications via phone, email, and web channels
- Accurately log all interactions and case details onto company CRM system
- Work closely with technical and service teams to investigate and resolve customer issues
- Keep customers and retailers updated throughout lifecycle of enquiry
- Ensure all issues are resolved efficiently, accurately and in line with company procedures
- Handle and de-escalate customer concerns in calm, and solution-focused manner
- Maintain high level of accuracy when updating systems and documents
About you:
- Experience within a customer service or technical support role, or similar
- Experience working with CRM system
- Confident communicating with customers
- Able to stay organized under pressure
- Comfortable working within structured processes
- Knowledge of heating appliances would be beneficial
What's on offer:
- 6.4 weeks annual leave (including bank holidays)
- Pension scheme
- Free onsite parking
- Staff discount on products
- Free eye tests and VDU support
- Structured training and development opportunities
- Positive, collaborative working environment
Closing date is 11th June 2026
Service & Warranty Coordinator. Job in Sowton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Exeter as a Service & Warranty Coordinator, where you'll enjoy a positive and collaborative work environment. With generous benefits including 6.4 weeks of annual leave, a pension scheme, and structured training opportunities, we prioritise employee growth and well-being. Our commitment to customer service excellence ensures that you will play a vital role in resolving customer issues while being supported by a knowledgeable team.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Coordinator. Job in Sowton LilyLifestyle Jobs
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us tailor your responses to show how you fit into their culture and can contribute to their team.
✨Tip Number 2
Practice common interview questions related to customer service and technical support. We can help you prepare by role-playing these scenarios, so you feel confident and ready to impress.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as a Service & Warranty Coordinator, you'll be the first point of contact for customers, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Service & Warranty Coordinator. Job in Sowton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service & Warranty Coordinator role. Highlight any relevant experience in customer service or technical support, and don’t forget to mention your familiarity with CRM systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific skills that align with the job description, like your ability to handle customer concerns calmly and efficiently.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong communication skills in your application. Whether it’s through your writing style or how you present your experiences, let us see your confident and clear communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service & Warranty Coordinator role. Familiarise yourself with the key responsibilities, such as managing customer communications and logging interactions on the CRM system. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share specific examples from your past experiences. Think about times when you've successfully resolved customer issues or handled complaints. Highlighting your ability to stay calm and solution-focused under pressure will impress the interviewers.
✨Familiarise Yourself with the Company
Research the company and its products, especially if they relate to heating appliances. Understanding their values and how they operate will allow you to tailor your answers to align with their culture. Plus, it shows that you’re proactive and genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
