At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth communication.
- Company: Join a well-known team in Exeter with a positive work culture.
- Benefits: Enjoy 6.4 weeks annual leave, pension scheme, and staff discounts.
- Other info: Structured training and development opportunities await you!
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Customer service experience and CRM knowledge are essential.
The predicted salary is between 26000 - 26000 £ per year.
Location: Exeter, Devon
Job type: Permanent
Hours: Monday to Friday 8:30am - 5pm
Salary: £26,000 per annum
Hawk 3 Talent Solutions are currently recruiting for a Service & Warranty Advisor to join our clients well-known team in Exeter.
The role:
- Act as first point of communication for customers and retailer enquiries into the department
- Manage communications via phone, email, and web channels
- Accurately log all interactions and case details onto company CRM system
- Work closely with technical and service teams to investigate and resolve customer issues
- Keep customers and retailers updated throughout lifecycle of enquiry
- Ensure all issues are resolved efficiently, accurately and in line with company procedures
- Handle and de-escalate customer concerns in calm, and solution-focused manner
- Maintain high level of accuracy when updating systems and documents
About you:
- Experience within a customer service or technical support role, or similar
- Experience working with CRM system
- Confident communicating with customers
- Able to stay organized under pressure
- Comfortable working within structured processes
- Knowledge of heating appliances would be beneficial
What's on offer:
- 6.4 weeks annual leave (including bank holidays)
- Pension scheme
- Free onsite parking
- Staff discount on products
- Free eye tests and VDU support
- Structured training and development opportunities
- Positive, collaborative working environment
Closing date is 11th June 2026
Service & Warranty Advisor. Job in Sowton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Exeter as a Service & Warranty Advisor, where you'll enjoy a positive and collaborative work environment that prioritises employee growth and development. With generous benefits including 6.4 weeks of annual leave, a pension scheme, and free onsite parking, we are committed to ensuring our employees feel valued and supported. This role offers the opportunity to engage directly with customers, making a meaningful impact while working within a structured and efficient framework.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Advisor. Job in Sowton LilyLifestyle Jobs
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident in your responses is key. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Don’t forget to highlight your experience with CRM systems during interviews. Share specific examples of how you've used them to manage customer interactions effectively, as this will show you’re ready to hit the ground running.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service & Warranty Advisor. Job in Sowton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service & Warranty Advisor role. Highlight any relevant experience in customer service or technical support, and don’t forget to mention your familiarity with CRM systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific skills that align with the job description, like your ability to handle customer concerns calmly.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service & Warranty Advisor. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like managing customer communications and using CRM systems.
✨Prepare for Customer Scenarios
Since this role involves handling customer enquiries and concerns, prepare for potential scenario-based questions. Think about how you would de-escalate a frustrated customer or resolve a technical issue. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Service & Warranty Advisor, effective communication is key. During the interview, demonstrate your ability to communicate clearly and confidently. Use examples from your past experiences where you successfully managed customer interactions, whether via phone, email, or in person.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how they handle particularly challenging customer situations. It’s a great way to show you’re engaged and eager to learn more.
