At a Glance
- Tasks: Coordinate service activities and manage customer communications in a dynamic environment.
- Company: Established manufacturing company in Croydon with a strong reputation.
- Benefits: Competitive salary, 33 days holiday, and employee assistance programmes.
- Other info: Proficient in Microsoft Excel and Word; ideal for organised individuals.
- Why this job: Join a stable role with excellent earning potential and career development.
- Qualifications: Experience in service coordination, strong communication skills, and technical vehicle knowledge.
The predicted salary is between 36000 - 40000 £ per year.
Circa 38k DOE, Mon-Fri, 33 days Holiday, Perm Role, Employee Assistance Programmes.
We are looking for a proactive Service Controller for a well-respected, well-established manufacturing company in Croydon. This Service Controller position offers long-term stability, strong earning potential and ongoing development within a modern engineering environment.
Key Responsibilities of the Service Controller:
- Handle incoming calls and coordinate field service activities
- Log breakdowns and job details accurately in central systems
- Communicate engineer attendance and updates to customers
- Prioritise vehicle-off-road cases and escalate major issues
- Manage warranty and chargeable field repairs, including job numbers and parts coordination
- Liaise with third-party repair providers and monitor progress
- Collate and finalise engineer documentation and reports
- Maintain high standards of service administration and compliance
- General service controller duties
The Ideal Candidate for the Service Controller:
- Previous experience in a similar service controller role, ideally within the motor trade
- Strong customer service and communication skills
- Technical understanding of vehicle components
- Excellent planning and organisational abilities
- Proficient in Microsoft Excel and Word
If you are interested in this Service Controller role, please apply now or contact Grace at E3 Recruitment.
Service Operations Coordinator – Mon-Fri, 33 Days Holiday employer: United Cerebral Palsy of Georgia
Join a well-respected manufacturing company in Croydon as a Service Operations Coordinator, where you will benefit from a supportive work culture that prioritises employee well-being with 33 days of holiday and an Employee Assistance Programme. This role offers not only long-term stability and competitive earnings but also ample opportunities for professional growth within a modern engineering environment, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator – Mon-Fri, 33 Days Holiday
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it’s handling calls or discussing your experience, being clear and confident is key. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Operations Coordinator – Mon-Fri, 33 Days Holiday
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles that align with the Service Controller position, especially any experience in the motor trade.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled service coordination or customer service in the past, and don’t forget to show your enthusiasm for the position!
Show Off Your Tech Skills:Since proficiency in Microsoft Excel and Word is key, make sure to mention any relevant experience you have with these tools. If you've used them to manage data or improve processes, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of service operations and the motor trade. Understand the key responsibilities listed in the job description, like handling incoming calls and coordinating field service activities. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since strong customer service and communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or resolved issues in previous roles.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. Think of specific instances where you’ve successfully handled multiple responsibilities, especially in a fast-paced environment. This will highlight your planning and organisational abilities.
✨Familiarise Yourself with Tech Tools
Since proficiency in Microsoft Excel and Word is important, make sure you’re comfortable discussing how you’ve used these tools in past roles. Maybe even prepare to share how you’ve logged data or created reports, as this could come up during the interview.
