At a Glance
- Tasks: Coordinate and schedule service activities for engineers, ensuring timely delivery and accurate records.
- Company: Join a growing specialist in HVAC and energy-efficient solutions near Derby.
- Benefits: Competitive salary, structured growth opportunities, and a dynamic office environment.
- Other info: This role is perfect for those who thrive in a busy, structured environment.
- Why this job: Be the backbone of service operations and make a real impact in a fast-paced setting.
- Qualifications: Strong organisational skills and experience in coordinating field teams are essential.
The predicted salary is between 28000 - 35000 £ per year.
The Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing. This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities. The role is focused on operational control, not management or sales.
Core Responsibilities
- Engineer Scheduling & Coordination
- Manage and maintain engineer diaries
- Schedule Planned Preventative Maintenance (PPM) visits
- Coordinate reactive service calls and breakdowns
- Allocate work efficiently to maximise engineer utilisation
- Adjust schedules in real time based on operational requirements
- PPM & Service Delivery
- Ensure all PPM contracts are scheduled and delivered on time
- Monitor upcoming, due, and overdue service visits
- Maintain service compliance with contractual obligations
- Service Management System Control
- All service activity is managed through Joblogic.
- Create, update, and close all service jobs within the system
- Ensure all job information is accurate and up to date
- Track job progress from booking through to completion
- Service Administration & Invoicing Preparation
- Ensure all engineer reports are received and recorded
- Verify all jobs are complete and properly documented
- Prepare completed jobs for invoicing
- Maintain accurate service records and documentation
- Customer Communication
- Book and confirm service appointments
- Provide updates to customers where required
- Act as the primary point of contact for service enquiries
- Maintain professional and responsive communication at all times
- Service Opportunity Coordination
- Record engineer-identified repair or upgrade opportunities
- Pass all opportunities to the Service Sales function
- Track progress through to scheduling where approved
Role Boundaries
This role does NOT include:
- Managing engineer performance (Operations Manager responsibility)
- Sales, quoting, or upselling (Service Sales responsibility)
- Department strategy or financial management
Key Skills & Experience
- Essential
- Experience coordinating engineers or field-based teams
- Strong organisational and scheduling ability
- Experience using service management or scheduling systems
- High level of accuracy and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Strong communication skills
- Systems
- Experience with Joblogic or similar platforms is essential
- Confident managing workflows, scheduling, and records within a system-driven environment
- Desirable
- HVAC / air conditioning / building services experience
- Facilities management or engineering coordination background
- Experience managing PPM contracts
Key Performance Indicators
- Engineer utilisation
- On-time completion of PPM visits
- Accuracy of Joblogic records
- Time from job completion to invoicing readiness
- No lost or unrecorded service activity
My client is a growing specialist in HVAC, air conditioning, and energy-efficient building solutions, delivering installation and service works across commercial and domestic sectors.
Salary & Package
£28,000 - £35,000 depending on experience. Office-based role. Opportunity to join a growing and structured business.
Important
This is not a passive administrative role. My client is looking for someone who can take control, maintain structure, and ensure nothing is missed.
Service Operations Coordinator. Job in Derby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and growing company in Derby that values operational excellence and employee development. As a Service Operations Coordinator, you'll benefit from a supportive work culture that prioritises teamwork and communication, alongside opportunities for professional growth within the HVAC and building services sector. With competitive salaries and a structured environment, this role offers a meaningful career path where your contributions directly impact service delivery and customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator. Job in Derby LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Operations Coordinator role. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and service coordination. Think about how you can demonstrate your organisational skills and attention to detail with real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge.
We think you need these skills to ace Service Operations Coordinator. Job in Derby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Coordinator role. Highlight your experience in coordinating engineers and managing schedules, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Organisational Skills:In your application, emphasise your organisational abilities. Mention any tools or systems you've used to manage schedules or service activities, especially if you have experience with Joblogic or similar platforms. We love a candidate who can keep things running smoothly!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills. Remember, we’re looking for someone who can manage multiple tasks efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Operations Coordinator role. Familiarise yourself with the key responsibilities like engineer scheduling and service delivery. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritised tasks and ensured timely completion, as this will resonate well with the interviewers.
✨Familiarise Yourself with Joblogic
As experience with Joblogic or similar systems is essential, take some time to learn about its features and functionalities. If you have prior experience, be prepared to discuss specific instances where you used such systems to manage workflows and records effectively.
✨Communicate Clearly and Professionally
Since you'll be the primary point of contact for service enquiries, practice clear and professional communication. During the interview, focus on articulating your thoughts clearly and maintaining a positive tone. This will showcase your strong communication skills, which are crucial for the role.
