At a Glance
- Tasks: Lead a team to ensure top-notch repairs and maintenance for residents in West London.
- Company: Join a purpose-driven organisation focused on creating safe and warm homes.
- Benefits: Competitive salary, company vehicle, flexible working, and a supportive team environment.
- Other info: Field-based role with opportunities for career growth and professional development.
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: Strong trade background and excellent people-management skills required.
The predicted salary is between 49587 - 49587 £ per year.
Contract: Permanent. Location: West London – Sector 5 (covering Wembley, Acton, Harrow, Northwood). Salary: £49,587 per annum (includes a £4,000 local job supplement).
About the Role
Repairs & Maintenance teams sit at the heart of our social purpose. Every day, they help create safe, warm and dry homes where residents feel proud to live. Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London‑based team. This is a highly visible, field‑based role, supporting frontline operatives and contractors to deliver a high‑quality, customer‑focused, responsive repair service.
As Service Manager, you will have direct responsibility for driving first‑time‑fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.
Key Responsibilities
- Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
- Monitor productivity, quality and progress of works through regular inspections (in‑progress and post‑completion).
- Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
- Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
- Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
- Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times.
Patch Coverage
Your designated area will cover the following postcodes: HA0, HA2, HA3, HA4, HA5, HA6, HA9, NW10, NW12, UB6, UB9, W10, W11, W12, W2, W3, W4, WD19, WD23.
Working Arrangements
This is a full‑time, permanent role. You will be predominantly field‑based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working. A company vehicle will be provided.
About You
- Strong trade background, excellent people‑management skills and a genuine commitment to customer service.
- Trade NVQ Level 3 or equivalent hands‑on trade experience.
- Up‑to‑date knowledge of building maintenance, Decent Homes standards and relevant safety legislation.
- Experience delivering an excellent, customer‑focused repairs service.
- Proven ability to manage and motivate operational teams.
- Full UK driving licence.
The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.
To apply: Please submit your CV and a covering statement outlining how you meet the essential criteria for the role.
Service Manager- Repairs. Job in West London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Service Manager in Repairs & Maintenance, you will join a dedicated team at the heart of our social mission, ensuring that residents in West London enjoy safe and comfortable homes. Our supportive work culture prioritises employee growth, offering opportunities for professional development while providing a competitive salary and benefits, including a local job supplement and flexible working arrangements. With a focus on quality service and community impact, this role is perfect for those looking to make a meaningful difference in people's lives.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager- Repairs. Job in West London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to repairs and maintenance. Think about how you can demonstrate your people-management skills and commitment to customer service through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Manager- Repairs. Job in West London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Manager role. Highlight your trade background and people-management skills, as these are key for us.
Craft a Compelling Covering Statement:In your covering statement, be specific about how you meet the essential criteria. Use examples from your past experiences to show us why you're the perfect fit for this position.
Show Your Passion for Customer Service:We want to see your genuine commitment to customer service. Share any relevant experiences where you've gone above and beyond to ensure customer satisfaction in your application.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and the Decent Homes standards. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities.
✨Showcase Your People Skills
As a Service Manager, you'll be managing teams and dealing with customers. Prepare examples of how you've successfully managed people in the past, resolved conflicts, or improved customer satisfaction. This will highlight your excellent people-management skills.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like a complaint from a resident or a delay in repairs. Think through some scenarios beforehand and outline your approach to problem-solving and ensuring compliance with health and safety legislation.
✨Demonstrate Your Commitment
This role requires a genuine commitment to customer service. Be prepared to share stories that illustrate your dedication to providing high-quality service and how you've gone above and beyond to ensure customer satisfaction in previous roles.
