At a Glance
- Tasks: Support the Service Manager in delivering top-notch customer service and scheduling engineers.
- Company: Join Liftec Express, a leading lift and escalator service provider in the UK.
- Benefits: Enjoy a competitive salary, 25 days holiday, wellness programmes, and pension from day one.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be at the heart of operations, making a real difference in customer satisfaction.
- Qualifications: Experience in service support or admin roles, strong communication, and organisational skills.
The predicted salary is between 30000 - 32000 £ per year.
Role at a Glance
- Location: Dartford, Onsite
- Salary: £30,000 - £32,000
- Benefits: Extensive benefits package
- Hours: 40 per week, 08:00-17:00, 1 hour lunch
Reporting to: Service Delivery Manager
Company: Liftec Express is a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK, formerly part of OTIS and now owned by R‑Capital.
Background: Service support or coordination experience within an engineering, construction or lift environment. Strong organisational ability and excellent communication skills.
Responsibilities:
- Provide dedicated customer support to the Service Manager and associated client portfolio.
- Regularly update clients on outstanding matters, resolve queries and maintain professional communication via the JED/CRM system.
- Assist with scheduling planned service visits, call‑outs and repairs, ensuring appropriate resource allocation.
- Act as primary contact for client enquiries, manage complaints and handle urgent repair requests.
- Ensure compliance with company safety policies, health and safety regulations and maintenance standards.
- Track repairs and maintenance visits through service management systems and Microsoft Office.
- Support engineer rotas, training coordination and performance tracking.
- Maintain administrative accuracy and strong organization.
Qualifications:
- Experience in a service support or administrative role within the engineering, construction or lift sector.
- Knowledge of the lift industry, maintenance processes, LOLER regulations and safety requirements (advantageous).
- Strong verbal and written communication skills.
- Proficiency with service management systems and Microsoft Office.
- Highly organised, proactive and able to prioritise in a fast‑paced client‑facing environment.
- Calm under pressure, capable of handling emergency calls and urgent repair requests efficiently and professionally.
- Team player with strong problem‑solving skills.
Benefits:
- Access to Discounts Platform.
- Pension from day one – Aviva.
- 25 days holiday plus bank holidays (January–December).
- Wellness – Employee Assistance Programme.
- Death in Service – 3 × salary – Canada Life.
- Sickness scheme – discretionary.
- Family policies – enhanced maternity and paternity provisions.
- Incentive scheme (non‑contractual).
- Employee referral scheme.
Why Join Liftec Express?
- Central role within a respected private‑equity backed engineering business.
- Direct involvement in customer service and operational coordination.
- Supportive branch environment with strong team collaboration.
- Opportunity for development within a structured service organisation.
- Culture focused on safety, quality and customer care.
Service Manager Assistant - Customer Service / Scheduling Engineers. Job in Dartford LilyLifest[...] employer: United Cerebral Palsy of Georgia
Liftec Express is an exceptional employer, offering a central role in a respected engineering business where you can directly impact customer service and operational coordination. With a supportive branch environment that fosters strong team collaboration, employees benefit from extensive perks including a generous holiday allowance, wellness programmes, and opportunities for professional development within a culture prioritising safety, quality, and customer care.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Assistant - Customer Service / Scheduling Engineers. Job in Dartford LilyLifest[...]
✨Tip Number 1
Network like a pro! Reach out to people in the lift and escalator industry, especially those who work at Liftec Express. A friendly chat can open doors and give you insights that might just land you that Service Manager Assistant role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of service management systems and the lift industry. We want to see your passion and understanding of the field, so be ready to discuss how your skills align with the job description.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed schedules or handled customer queries in the past. This will demonstrate that you're the proactive team player we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Liftec Express and being part of our supportive team.
We think you need these skills to ace Service Manager Assistant - Customer Service / Scheduling Engineers. Job in Dartford LilyLifest[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager Assistant role. Highlight your experience in customer service and any relevant engineering or administrative roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Liftec Express. Keep it professional but let your personality show through.
Showcase Your Communication Skills:Since strong communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the lift and escalator industry. Familiarise yourself with maintenance processes, LOLER regulations, and safety requirements. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Show Off Your Organisational Skills
Since the role involves scheduling and coordinating, be ready to discuss how you've successfully managed similar tasks in the past. Bring examples of how you prioritised workloads or handled multiple requests at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common customer service scenarios, showcasing how you would handle client queries or complaints effectively.
✨Be a Team Player
Highlight your experience working in teams and how you contribute to a collaborative environment. Share examples of how you've supported colleagues or worked together to solve problems. This will resonate well, as Liftec Express values strong team collaboration.
