At a Glance
- Tasks: Support the Service Manager and ensure top-notch customer service in a dynamic engineering environment.
- Company: Join Liftec Express, a leading provider of lift and escalator services in the UK.
- Benefits: Enjoy a competitive salary, extensive benefits, and 25 days holiday plus bank holidays.
- Other info: Great opportunities for personal development in a culture focused on safety and quality.
- Why this job: Be at the heart of customer service and operational coordination in a supportive team.
- Qualifications: Experience in service support or administration, with strong communication and organisational skills.
The predicted salary is between 30000 - 32000 £ per year.
Role at a Glance
- Location: Dartford, Onsite
- Salary: £30,000 - £32,000
- Benefits: Extensive benefits package
- Hours: 40 per week, 08:00-17:00, 1 hour lunch
Reporting to: Service Delivery Manager
Company: Liftec Express is a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK, formerly part of OTIS and now owned by R‑Capital.
Background: Service support or coordination experience within an engineering, construction or lift environment. Strong organisational ability and excellent communication skills.
Responsibilities:
- Provide dedicated customer support to the Service Manager and associated client portfolio.
- Regularly update clients on outstanding matters, resolve queries and maintain professional communication via the JED/CRM system.
- Assist with scheduling planned service visits, call‑outs and repairs, ensuring appropriate resource allocation.
- Act as primary contact for client enquiries, manage complaints and handle urgent repair requests.
- Ensure compliance with company safety policies, health and safety regulations and maintenance standards.
- Track repairs and maintenance visits through service management systems and Microsoft Office.
- Support engineer rotas, training coordination and performance tracking.
- Maintain administrative accuracy and strong organization.
Qualifications:
- Experience in a service support or administrative role within the engineering, construction or lift sector.
- Knowledge of the lift industry, maintenance processes, LOLER regulations and safety requirements (advantageous).
- Strong verbal and written communication skills.
- Proficiency with service management systems and Microsoft Office.
- Highly organised, proactive and able to prioritise in a fast‑paced client‑facing environment.
- Calm under pressure, capable of handling emergency calls and urgent repair requests efficiently and professionally.
- Team player with strong problem‑solving skills.
Benefits:
- Access to Discounts Platform.
- Pension from day one – Aviva.
- 25 days holiday plus bank holidays (January–December).
- Wellness – Employee Assistance Programme.
- Death in Service – 3 × salary – Canada Life.
- Sickness scheme – discretionary.
- Family policies – enhanced maternity and paternity provisions.
- Incentive scheme (non‑contractual).
- Employee referral scheme.
Why Join Liftec Express?
- Central role within a respected private‑equity backed engineering business.
- Direct involvement in customer service and operational coordination.
- Supportive branch environment with strong team collaboration.
- Opportunity for development within a structured service organisation.
- Culture focused on safety, quality and customer care.
Service Manager Assistant - Customer Service / Engineering Scheduling. Job in Dartford LilyLife[...] employer: United Cerebral Palsy of Georgia
Liftec Express is an excellent employer, offering a supportive and collaborative work environment in Dartford, where you can play a central role in customer service and operational coordination within a respected engineering business. With a strong focus on employee growth, safety, and quality, you will benefit from an extensive package that includes generous holiday allowances, a pension scheme from day one, and opportunities for professional development, making it a rewarding place to build your career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Assistant - Customer Service / Engineering Scheduling. Job in Dartford LilyLife[...]
✨Tip Number 1
Network like a pro! Reach out to people in the lift and engineering sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and engineering scheduling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed schedules or resolved client issues in the past. This will demonstrate your fit for the Service Manager Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager Assistant - Customer Service / Engineering Scheduling. Job in Dartford LilyLife[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager Assistant role. Highlight any relevant experience in customer service or engineering scheduling, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Liftec Express. Mention specific experiences that relate to the job description and show off your communication skills.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled challenging situations in the past. This role requires a calm approach under pressure, so let us know how you’ve managed urgent requests or complaints effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the lift and escalator industry. Familiarise yourself with maintenance processes, LOLER regulations, and safety requirements. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Show Off Your Organisational Skills
Since the role involves scheduling and managing client queries, be ready to discuss how you've successfully organised tasks in previous roles. Bring examples of how you prioritised work under pressure, especially in a fast-paced environment.
✨Communicate Like a Pro
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common customer service scenarios to demonstrate your problem-solving skills during the interview.
✨Be Ready for Real-Life Scenarios
Expect situational questions that test your ability to handle urgent repair requests or client complaints. Think of specific instances from your past experience where you managed similar situations effectively, showcasing your calmness under pressure.
