At a Glance
- Tasks: Provide hands-on support for advanced Electronic Warfare systems and troubleshoot technical issues.
- Company: Join a leading tech firm in Romsey with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and comprehensive benefits package.
- Other info: Dynamic role with opportunities to work closely with engineering teams and MOD stakeholders.
- Why this job: Make a real impact by supporting critical systems for the MOD.
- Qualifications: Experience in military Electronic Warfare and strong troubleshooting skills required.
The predicted salary is between 50000 - 50000 £ per year.
A Service Desk Engineer will provide Level 1 and Level 2 support for specialist Electronic Warfare systems, taking ownership of incidents from initial diagnosis through to resolution. This is a hands-on technical position where you will be expected to troubleshoot and resolve issues directly rather than simply escalating tickets. You will work closely with MOD customers, internal engineering teams, and external suppliers to ensure systems remain fully operational.
Key Responsibilities
- Act as the primary point of contact for customer technical issues via phone, email, and support portals
- Diagnose and resolve hardware, software, and system-related faults
- Deliver L1/L2 support for advanced Electronic Warfare products
- Manage incidents, service requests, and problem investigations using ITSM tools
- Monitor system performance and coordinate escalations when required
- Produce customer updates, service reports, and trend analysis
- Create and maintain knowledge base documentation
- Support change, release, and deployment processes
- Work closely with Engineering, QA, Logistics, Compliance, and MOD stakeholders
What We're Looking For
Essential Experience
- Military Electronic Warfare experience within the UK MOD
- Strong technical troubleshooting and fault-finding skills
- Experience providing Level 1 and Level 2 technical support
- Ability to take ownership of issues and drive them through to resolution
- Experience supporting complex, high-value systems in regulated environments
- Aware of ITIL v3 or ITIL v4 principles
Highly Desirable
- Former service in 14 Signal Regiment
- Relevant Royal Navy EW or communications experience
- Experience working directly with Ministry of Defence customers
If this role is of interest apply now or email your CV.
Service Desk Engineer. Job in Romsey LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Service Desk Engineer at our Romsey location, you will join a dynamic team dedicated to supporting cutting-edge Electronic Warfare systems. We pride ourselves on fostering a collaborative work culture that values technical expertise and encourages professional growth, offering a competitive salary and comprehensive benefits package. With opportunities to engage directly with MOD customers and contribute to critical projects, this role provides a meaningful and rewarding career path in a supportive environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer. Job in Romsey LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, especially those who have experience with MOD customers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be troubleshooting Electronic Warfare systems, make sure you can talk confidently about your past experiences and how you've resolved similar issues.
✨Tip Number 3
Showcase your problem-solving abilities during interviews. Use the STAR method (Situation, Task, Action, Result) to explain how you've taken ownership of incidents and driven them to resolution in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Engineer. Job in Romsey LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your military Electronic Warfare experience and technical troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Engineer position. Mention your experience with Level 1 and Level 2 support and how you’ve taken ownership of issues in the past.
Show Off Your Communication Skills:As a Service Desk Engineer, you’ll be the go-to person for customer technical issues. Make sure your application reflects your ability to communicate clearly and effectively, whether it’s through your writing or examples of past interactions.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Electronic Warfare systems. Familiarise yourself with common issues and troubleshooting techniques that are relevant to Level 1 and Level 2 support. This will help you demonstrate your expertise during the interview.
✨Showcase Your Experience
Be ready to discuss your previous roles, particularly any military experience or work with the MOD. Highlight specific examples where you've taken ownership of incidents and resolved complex issues. This will show that you can handle the responsibilities of the role effectively.
✨Understand the Company Culture
Research the company and its values. Knowing how they operate and what they prioritise will help you tailor your answers to align with their expectations. It’s also a great way to ask insightful questions that show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot under pressure. Practising these scenarios will help you articulate your thought process clearly during the interview.
