At a Glance
- Tasks: Provide hands-on technical support for advanced Electronic Warfare systems.
- Company: Join a leading defence technology company with a mission-driven culture.
- Benefits: Competitive salary, hybrid work model, and comprehensive benefits package.
- Other info: Great opportunity for career growth in a dynamic, high-impact environment.
- Why this job: Make a real impact supporting critical systems for the UK Ministry of Defence.
- Qualifications: Military Electronic Warfare experience and strong troubleshooting skills required.
The predicted salary is between 50000 - 50000 £ per year.
We are recruiting Service Desk Engineers to support mission‑critical defence systems used by the UK Ministry of Defence and international customers. This is a fantastic opportunity for candidates with military experience—particularly those from 14 Signal Regiment or relevant Royal Navy backgrounds—to transition into a high‑impact technical role supporting advanced EW technology.
The Role
As a Service Desk Engineer, you will provide Level 1 and Level 2 support for specialist Electronic Warfare systems, taking ownership of incidents from initial diagnosis through to resolution. This is a hands‑on technical position where you will be expected to troubleshoot and resolve issues directly rather than simply escalated tickets. You will work closely with MOD customers, internal engineering teams, and external suppliers to ensure systems remain fully operational.
Key Responsibilities
- Act as the primary point of contact for customer technical issues via phone, email, and support portals
- Diagnose and resolve hardware, software, and system‑related faults
- Deliver L1/L2 support for advanced Electronic Warfare products
- Manage incidents, service requests, and problem investigations using ITSM tools
- Monitor system performance and coordinate escalations when required
- Produce customer updates, service reports, and trend analysis
- Create and maintain knowledge base documentation
- Support change, release, and deployment processes
- Work closely with Engineering, QA, Logistics, Compliance, and MOD stakeholders
What We’re Looking For
Essential Experience
- Military Electronic Warfare experience within the UK MOD
- Strong technical troubleshooting and fault‑finding skills
- Experience providing Level 1 and Level 2 technical support
- Ability to take ownership of issues and drive them through to resolution
- Experience supporting complex, high‑value systems in regulated environments
- Awareness of ITIL v3 or ITIL v4 principles
Highly Desirable
- Former service in 14 Signal Regiment
- Relevant Royal Navy EW or communications experience
- Experience working directly with Ministry of Defence customers
If this role is of interest apply now or email your CV to me at (url removed)
Service Desk Engineer - Hybrid Role. Job in Romsey LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Service Desk Engineer at our Romsey location, you will join a dynamic team dedicated to supporting mission-critical defence systems for the UK Ministry of Defence. We pride ourselves on fostering a collaborative work culture that values military experience and technical expertise, offering competitive salaries and a comprehensive benefits package. With opportunities for professional growth and the chance to work on advanced Electronic Warfare technology, this role is perfect for those seeking meaningful and impactful employment in a supportive environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - Hybrid Role. Job in Romsey LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the military and tech sectors. They might know about openings or can put in a good word for you. Don’t be shy—people love to help!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical troubleshooting skills and be ready to discuss your military experience. We want to hear how you’ve tackled challenges head-on.
✨Tip Number 3
Showcase your passion for Electronic Warfare systems. Talk about any relevant projects or experiences that highlight your skills. Let us see your enthusiasm for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Engineer - Hybrid Role. Job in Romsey LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your military Electronic Warfare experience and technical troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or responsibilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've taken ownership of issues and driven them to resolution. We’re looking for candidates who can troubleshoot effectively, so share specific instances where you’ve made a difference.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical troubleshooting skills, especially related to Electronic Warfare systems. Be prepared to discuss specific examples of how you've diagnosed and resolved issues in the past, as this will show your hands-on experience.
✨Understand the MOD Environment
Familiarise yourself with the UK Ministry of Defence's operations and their expectations. If you have military experience, be ready to share how that background has equipped you for this role, particularly in high-pressure situations.
✨Showcase Your Communication Skills
As a Service Desk Engineer, you'll be the primary point of contact for customers. Practice explaining complex technical issues in simple terms, and think of examples where you've successfully communicated with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a fault or manage an incident. Think through your approach and be ready to articulate your thought process clearly.
