At a Glance
- Tasks: Lead service design and transition for a major banking transformation programme.
- Company: Join a leading financial services organisation aiming to become a Tier 1 bank in EMEA.
- Benefits: Highly competitive rate, hybrid working, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Make a real impact in a dynamic environment while shaping the future of banking.
- Qualifications: Experience in service design within regulated financial services and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Contract: 12 Months • Location: London – Hybrid (5 days in 10 in the office) Rate: Highly Competitive Status: Inside IR35 • Working Pattern: Full‑time
We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme within a leading financial services organisation. This role will play a key part in supporting the organisation's strategic ambition to become a Tier 1 bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB). The successful candidate will lead the end‑to‑end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards.
Required Experience & Skills
- Proven experience within Service Design & Transition in a regulated financial services environment.
- Strong understanding of ITIL v4 service management frameworks.
- Experience supporting large‑scale transformation programmes within banking or financial services.
- Strong stakeholder management and communication skills.
- Excellent documentation and process mapping capabilities.
Key Responsibilities
- Service Design & Transition
- Lead the full service design and introduction lifecycle for ECB programme deliverables.
- Develop and implement Service Design Packages (SDPs) for new and changed services.
- Ensure services are designed for resilience, scalability, and operational supportability.
- Ensure all service components including SLAs, OLAs, support models, monitoring, and runbooks are in place prior to go‑live.
- Programme Support
- Act as the service readiness lead for regulatory deliverables.
- Support the implementation of operational resilience and service continuity capabilities.
- Ensure traceability of service design decisions against ECB regulatory requirements and internal audit standards.
- Service Management Process Development
- Support the implementation and maturity of Service Design and Introduction processes across EMEA.
- Develop governance standards, templates, and workflows for service onboarding and transition.
- Contribute to training and awareness sessions across delivery and operational teams.
- Stakeholder Management
- Engage with stakeholders across Technology, Risk, Compliance, and Business teams.
- Facilitate service readiness reviews and go/no‑go decisions.
- Provide regular updates into governance and steering forums.
- Operational Readiness & Continuous Improvement
- Ensure operational teams are fully equipped to support new services.
- Drive improvements to service introduction processes and tooling.
- Support implementation of monitoring, alerting, and reporting aligned to ECB expectations.
Preferred Qualifications
- ITIL v4 Certification.
- Project Management certification.
- Experience with Visio and SharePoint.
- Background in enterprise architecture or solution design.
- Experience working with Japanese or Asian financial institutions would be advantageous.
Equal Opportunity Statement
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Design and Transition Lead - ECB Programme. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading financial services organisation in London as a Service Design and Transition Lead, where you will be at the forefront of a major transformation programme aimed at achieving Tier 1 status in EMEA. With a strong commitment to employee growth, a collaborative work culture, and a focus on operational resilience, this role offers a highly competitive rate and the opportunity to make a significant impact in a dynamic environment. Enjoy the benefits of hybrid working, professional development opportunities, and a diverse workplace that values inclusivity and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design and Transition Lead - ECB Programme. Job in London LilyLifestyle Jobs
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend events, webinars, or even local meetups. The more people you know, the better your chances of landing that Service Design & Transition Lead role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience with ITIL v4 and service design. Share specific examples of how you've led transformation programmes in the past – it’ll make you stand out!
✨Ask Smart Questions
During interviews, don’t just wait for them to ask you questions. Prepare some insightful ones about their service design processes or how they handle regulatory compliance. It shows you're genuinely interested and knowledgeable about the role.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Design and Transition Lead - ECB Programme. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Design & Transition Lead role. Highlight your experience in service design and transformation, especially in regulated financial services. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of ITIL v4 and your stakeholder management skills. Let us know why you’re excited about joining our team!
Showcase Your Documentation Skills:Since excellent documentation is key for this role, make sure to showcase your process mapping capabilities. Include examples of Service Design Packages (SDPs) you've developed or any governance standards you've implemented. We love seeing your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design and transition, especially within a regulated financial services environment. Be ready to discuss specific examples from your past experiences that demonstrate your understanding of ITIL v4 frameworks and how you've successfully led service design lifecycles.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience engaging with various stakeholders across different teams. Think of instances where you facilitated service readiness reviews or made go/no-go decisions. Highlight your communication skills and how they helped in aligning teams towards common goals.
✨Demonstrate Operational Readiness Knowledge
Be ready to discuss how you ensure operational teams are equipped to support new services. Share examples of how you've driven improvements in service introduction processes and tooling, and how you’ve implemented monitoring and reporting aligned with regulatory expectations.
✨Bring Documentation and Process Mapping Examples
Since excellent documentation and process mapping capabilities are key for this role, prepare to showcase your work. Have examples ready that illustrate your ability to develop governance standards, templates, and workflows for service onboarding and transition.
