At a Glance
- Tasks: Lead and enhance service delivery for B2B and white-label partners in a dynamic environment.
- Company: Join a fast-growing eCommerce company in London with a hybrid work model.
- Benefits: Competitive salary up to £90,000 plus bonuses and flexible working options.
- Other info: Opportunity to grow in a pivotal leadership role with excellent career prospects.
- Why this job: Make a real impact by optimising support processes and driving continuous improvement.
- Qualifications: Proven experience in Service Delivery Management and strong analytical skills.
The predicted salary is between 90000 - 90000 £ per year.
A proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth. With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients.
This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards.
Key Responsibilities- Rebuild and enhance the internal support function with a strong customer-first mindset
- Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways
- Optimise support coverage through data-driven insights and clear communication
- Standardise ITSM processes (Incident, Request, Problem Management)
- Lead service desk operations, including tooling, reporting, and escalation processes
- Manage procurement, licensing, hardware/software provisioning, and networking
- Support security and risk initiatives in collaboration with senior IT leadership
- Act as a senior escalation point for complex technical issues
- Define and track KPIs, providing performance insights to leadership
- Support change management and SaaS implementation across the business
- Develop knowledge management frameworks and self-service documentation
- Manage relationships with external vendors and B2B partners
- Proven experience in Service Delivery Management, ready to step into a leadership role
- Strong background in B2B support environments or white-label platforms
- Demonstrated ability to improve and scale technical operations
- Strong analytical and problem-solving skills under pressure
- Confidence to challenge and influence stakeholders at all levels
- Excellent communication skills, translating technical concepts for non-technical audiences
- Flexibility to support on-call, weekend, or holiday operations as required
Service Delivery Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our London-based ecommerce company, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside competitive salaries and bonuses, ensuring our team members thrive in their careers. Our hybrid working model promotes work-life balance, while our commitment to innovation and excellence in service delivery makes this an exciting place for proactive professionals looking to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to B2B and ITSM. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak about your past roles, focus on specific examples where you improved service delivery or optimised processes. We want to see how you can bring that strategic mindset to the new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in B2B environments and any relevant ITSM knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service delivery in the past, and don't forget to show your enthusiasm for joining our team at StudySmarter.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and avoid jargon unless it's necessary. We want to see how you can translate complex ideas into simple terms!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining us at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of ITSM and B2B environments. Be ready to discuss specific frameworks like SLAs and OLAs, as well as your experience in optimising support processes. This shows you're not just familiar with the terms but can apply them effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in service delivery management. Think about times when you've successfully led a team through challenges or improved processes. This will demonstrate your capability to take on a pivotal role.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Use relatable examples to illustrate your points. This will show that you can bridge the gap between tech and business needs.
✨Be Data-Driven
Familiarise yourself with how to use data to drive decisions in service delivery. Be prepared to discuss how you've used analytics to improve operations or support coverage in the past. This will highlight your strategic mindset and ability to scale operations.
