At a Glance
- Tasks: Coordinate and manage service activities, ensuring timely delivery and accurate record-keeping.
- Company: Join a growing specialist in HVAC and energy-efficient solutions near Derby.
- Benefits: Competitive salary, structured growth opportunities, and a dynamic office environment.
- Other info: This role is perfect for those who thrive in busy environments and love to keep things organised.
- Why this job: Be the backbone of service operations and make a real impact in a fast-paced setting.
- Qualifications: Strong organisational skills and experience in coordinating teams or using service management systems.
The predicted salary is between 28000 - 35000 £ per year.
The Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing. This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities. The role is focused on operational control, not management or sales.
Core Responsibilities
- Engineer Scheduling & Coordination
- Manage and maintain engineer diaries
- Schedule Planned Preventative Maintenance (PPM) visits
- Coordinate reactive service calls and breakdowns
- Allocate work efficiently to maximise engineer utilisation
- Adjust schedules in real time based on operational requirements
- PPM & Service Delivery
- Ensure all PPM contracts are scheduled and delivered on time
- Monitor upcoming, due, and overdue service visits
- Maintain service compliance with contractual obligations
- Service Management System Control
- All service activity is managed through Joblogic.
- Create, update, and close all service jobs within the system
- Ensure all job information is accurate and up to date
- Track job progress from booking through to completion
- Service Administration & Invoicing Preparation
- Ensure all engineer reports are received and recorded
- Verify all jobs are complete and properly documented
- Prepare completed jobs for invoicing
- Maintain accurate service records and documentation
- Customer Communication
- Book and confirm service appointments
- Provide updates to customers where required
- Act as the primary point of contact for service enquiries
- Maintain professional and responsive communication at all times
- Service Opportunity Coordination
- Record engineer-identified repair or upgrade opportunities
- Pass all opportunities to the Service Sales function
- Track progress through to scheduling where approved
Role Boundaries
This role does NOT include:
- Managing engineer performance (Operations Manager responsibility)
- Sales, quoting, or upselling (Service Sales responsibility)
- Department strategy or financial management
Key Skills & Experience
Essential
- Experience coordinating engineers or field-based teams
- Strong organisational and scheduling ability
- Experience using service management or scheduling systems
- High level of accuracy and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Strong communication skills
Systems
- Experience with Joblogic or similar platforms is essential
- Confident managing workflows, scheduling, and records within a system-driven environment
Desirable
- HVAC / air conditioning / building services experience
- Facilities management or engineering coordination background
- Experience managing PPM contracts
Key Performance Indicators
- Engineer utilisation
- On-time completion of PPM visits
- Accuracy of Joblogic records
- Time from job completion to invoicing readiness
- No lost or unrecorded service activity
My client is a growing specialist in HVAC, air conditioning, and energy-efficient building solutions, delivering installation and service works across commercial and domestic sectors.
Salary & Package
£28,000 - £35,000 depending on experience. Office-based role. Opportunity to join a growing and structured business.
Important
This is not a passive administrative role. My client is looking for someone who can take control, maintain structure, and ensure nothing is missed.
Service Controller. Job in Derby LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and growing company in Derby that values organisation and efficiency, offering a competitive salary of £28k-£35k for the Service Controller role. With a strong focus on employee development and a supportive work culture, you will have the opportunity to thrive in a structured environment while contributing to innovative HVAC and energy-efficient solutions. Enjoy the benefits of working in a collaborative team where your contributions are recognised and valued.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller. Job in Derby LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Controller role. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and service management. Think about how you would handle real-life scenarios they might throw at you. Confidence is key, so get comfortable with your answers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Let’s get you that Service Controller position!
We think you need these skills to ace Service Controller. Job in Derby LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in coordinating engineers or field-based teams. We want to see how your organisational skills shine through, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Service Controller role. Be sure to mention your familiarity with service management systems like Joblogic and how you can manage multiple tasks effectively.
Show Off Your Communication Skills:Since this role involves a lot of customer communication, make sure to highlight your strong communication skills in your application. We love candidates who can maintain professionalism while being responsive!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the key responsibilities like engineer scheduling and service management systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritised tasks and ensured timely delivery of services.
✨Familiarise Yourself with Joblogic
If you have experience with Joblogic or similar platforms, be sure to mention it during the interview. If not, take some time to learn about it. Understanding how to manage workflows and records within a system-driven environment will give you an edge.
✨Communicate Clearly and Professionally
As the primary point of contact for service enquiries, effective communication is key. Practice articulating your thoughts clearly and professionally. Prepare to answer questions about how you would handle customer communications and updates, as this will be crucial in the role.
