At a Glance
- Tasks: Manage customer bookings and ensure smooth vehicle service experiences.
- Company: Join a dynamic team at a leading automotive service provider.
- Benefits: Earn £12.71 per hour with flexible hours and a supportive work environment.
- Other info: Great opportunity for career growth in the automotive industry.
- Why this job: Be the face of exceptional customer service in a fast-paced setting.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Swindon
Hourly Rate: £12.71 per hour
Hours: Monday to Friday, 25 hours per week (between 06:00 - 18:30)
Tru Talent is looking for an experienced Service Advisor to join our client at their Swindon site. This is a fantastic opportunity for someone who is passionate about delivering an exceptional customer experience, while confidently managing service and repair bookings to maximise workshop efficiency.
The Role
As a Service Advisor, you will play a key role in managing the full customer journey from initial booking through to vehicle collection. You will ensure all service and repair work is scheduled effectively, keeping both customers and the workshop running smoothly and efficiently. You will bring a strong customer-focused approach, combined with a commercial mindset, actively promoting aftersales services and ensuring the workshop operates at full capacity.
Key Responsibilities of the Service Advisor
- Deliver outstanding customer service at all times, ensuring high levels of customer satisfaction
- Manage workshop loading and ensure schedules are accurate and up to date
- Proactively communicate with customers, providing regular updates on vehicle progress
- Book vehicles in, ensuring appointments suit both the customer and workshop capacity
- Accurately identify customer requirements and provide fully inclusive cost estimates
- Produce job cards, invoices, estimates, and all related documentation accurately
- Clearly explain work carried out and identify opportunities for additional sales
- Raise warranty job cards in line with manufacturer policies and procedures
- Accurately record all work, identifying retail, warranty, internal and non-chargeable repairs
- Liaise closely with the Parts Department to ensure parts availability
About You
- Previous experience in a Service Advisor or similar customer-facing role
- Strong communication and organisational skills
- A proactive and customer-focused approach
- Ability to work efficiently in a fast-paced environment
- Commercial awareness with the ability to identify upselling opportunities
Service Advisor. Job in Stanton Fitzwarren LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Tru Talent, we pride ourselves on fostering a supportive and dynamic work environment in Swindon, where our Service Advisors are empowered to deliver exceptional customer experiences. With a focus on employee growth, we offer ongoing training and development opportunities, ensuring that our team members can thrive both personally and professionally. Join us and be part of a culture that values collaboration, innovation, and a commitment to excellence in service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor. Job in Stanton Fitzwarren LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission and customer experience.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you’ll need to chat with customers and colleagues alike. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Prepare some questions for your interview. This shows you’re engaged and interested in the role. Ask about their approach to customer service or how they handle busy periods in the workshop – it’ll help you stand out from the crowd!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows you’re keen on the position and appreciate the opportunity to chat with them.
We think you need these skills to ace Service Advisor. Job in Stanton Fitzwarren LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in customer-facing roles and any specific skills that match the job description, like communication and organisational skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can contribute to the team. Be sure to mention your proactive approach and any relevant experience.
Showcase Your Customer Focus:In your application, emphasise your customer-focused mindset. Share examples of how you've successfully managed customer interactions in the past, especially in fast-paced environments, to demonstrate your suitability for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
As a Service Advisor, you'll need to showcase your passion for delivering exceptional customer experiences. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples from your past roles that highlight your ability to manage customer expectations and resolve issues effectively.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Service Advisor. Review the job description thoroughly and prepare to discuss how your previous experience aligns with managing service bookings, communicating with customers, and promoting aftersales services. This will show that you're not just interested in the job, but that you’re genuinely prepared for it.
✨Demonstrate Your Organisational Skills
In this role, you'll be managing multiple tasks simultaneously. Think of specific examples where you've successfully organised schedules or managed workloads in a fast-paced environment. During the interview, highlight your ability to keep things running smoothly and efficiently, as this is crucial for maximising workshop capacity.
✨Show Off Your Commercial Awareness
Being commercially aware is key for identifying upselling opportunities. Prepare to discuss how you’ve previously recognised and acted on such opportunities in your past roles. This could involve sharing a story about how you promoted additional services or products that benefited both the customer and the business.
