At a Glance
- Tasks: Deliver top-notch customer service and manage service bookings in a busy dealership.
- Company: Reputable car dealership in Sidcup with a supportive team culture.
- Benefits: Competitive salary up to £32,000, OTE £40,000, plus 22 days holiday.
- Other info: Opportunities for upselling and building strong customer relationships.
- Why this job: Join a dynamic team and enhance your career in the automotive industry.
- Qualifications: Experience as a Service Advisor and exceptional customer service skills required.
The predicted salary is between 32000 - 40000 £ per year.
Our client, a reputable and well-established car dealership in Sidcup, Kent, is seeking an experienced Service Advisor to join their professional team. This is a fantastic opportunity for a skilled automotive professional to work in a customer-focused environment, offering a competitive salary package with excellent earning potential.
Benefits
- Competitive basic salary of up to £32,000 per annum
- OTE approximately £40,000 including bonuses
- 22 days holiday plus bank holidays
- Working hours from 8am to 6pm, Monday to Friday
- One in three Saturday mornings on a rota basis
- Use of dealership management systems including Drive and Kerridge
- Opportunities to increase earnings through upselling, service plans, and extended warranties
- Supportive team environment within a reputable dealership
Duties of a Service Advisor
- Providing outstanding customer service as the primary point of contact for service department clients
- Managing service bookings and advising customers on additional work and services
- Upselling extra services such as service plans, warranties, and maintenance packages
- Achieving customer satisfaction scores of 800 - 1,000 through effective interactions
- Collaborating with workshop and parts departments to facilitate efficient service delivery
- Maintaining accurate records within the dealership management system (DMS)
- Building strong relationships with customers to encourage repeat business and loyalty
Requirements of a Service Advisor
- Proven experience as a Service Advisor within the automotive industry
- Exceptional customer service skills with a professional manner
- Strong organisational and communication abilities
- Ability to upsell services to maximise customer satisfaction and dealership revenue
- Knowledge of DMS systems, such as Drive and Kerridge, is advantageous
- Confident, personable, with a focus on delivering high-quality service
If you are a dedicated Service Advisor with the relevant experience looking to advance your career within a busy dealership environment, we would love to hear from you.
Service Advisor. Job in Sidcup LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable car dealership in Sidcup, where your skills as a Service Advisor will be valued in a supportive and customer-focused environment. With a competitive salary package, opportunities for bonuses, and a commitment to employee growth, this role offers a rewarding career path in the automotive industry. Enjoy a healthy work-life balance with generous holiday allowances and the chance to build lasting relationships with customers in a thriving team atmosphere.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor. Job in Sidcup LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples from your past experience where you’ve gone above and beyond for a customer. This will show potential employers that you’re the right fit for their team.
✨Tip Number 3
Don’t just apply anywhere; focus on dealerships that align with your values and career goals. Check out our website for openings that suit your skills as a Service Advisor, and make sure to tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Service Advisor. Job in Sidcup LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor. Use keywords from the job description to show that you’re the perfect fit for the role. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and the automotive industry. Let us know why you want to join our team in Sidcup and how you can contribute to our success.
Showcase Your Achievements:Don’t just list your duties; highlight your achievements! If you've improved customer satisfaction scores or successfully upsold services, let us know. Numbers and examples make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with DMS systems like Drive and Kerridge, as this will show that you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you’ve gone above and beyond for a customer, as this role is all about building strong relationships and ensuring satisfaction.
✨Upselling Skills Matter
Be ready to discuss your experience with upselling services. Have a few strategies in mind that you've successfully used before, and be prepared to explain how you can help maximise revenue for the dealership while keeping customers happy.
✨Show Your Team Spirit
Since collaboration is crucial in this role, think of examples where you've worked effectively within a team. Highlight your communication skills and how you’ve contributed to a supportive work environment in previous positions.
