At a Glance
- Tasks: Lead UX research for cash management, mapping user journeys and identifying needs.
- Company: Join a dynamic team transforming cash management in retail.
- Benefits: Competitive daily rate, flexible working, and impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in store operations with your insights.
- Qualifications: Senior-level UX research experience and strong qualitative skills required.
Location: London / UK Based
Remuneration: 550-650 per day (via Umbrella Company)
Contract Details: Temporary, 6 months, Full Time
Responsibilities:
- Own and lead UX research for the cash management and handling programme, with support from a Senior Research Lead.
- Develop a deep understanding of current cash handling processes used by store colleagues.
- Identify user groups, roles, motivations, and constraints related to cash systems.
- Map out end‑to‑end cash management journeys in their existing state ('as‑is').
Insight & Impact:
- Identify strengths and weaknesses in current cash management tooling and processes.
- Surface user needs, pain points, and job‑to‑be‑done insights to inform the design of a new in‑house system.
- Deliver structured, evidence‑based findings that directly inform UX design, product decisions, and system architecture.
Collaboration:
- Work closely with UX Designers, Product Managers, Engineers, and Data teams.
- Partner with design and product leadership to ensure research insights are embedded in decision‑making.
- Help teams balance business constraints with colleague needs.
Ways of Working:
- Scope, plan, and conduct qualitative research, including contextual inquiry and in‑store observations.
- Conduct interviews with store colleagues, journey mapping, and usability testing as necessary.
- Communicate insights clearly and efficiently to a wide range of stakeholders.
The Opportunity:
Join our client in a pivotal role as a Senior UX Researcher, where you will support a vital cash management transformation programme impacting store colleagues across the UK. With an ambitious shift to an in‑house cash management system, your insights will guide the design and implementation of this change. This hands‑on, field‑based position requires collaboration with store operations and will involve time spent in‑store conducting research.
About You:
Essential Experience:
- Senior‑level UX Research experience with complex digital products.
- Strong background in qualitative research and mixed‑method approaches.
- Proven ability to translate real‑world behaviours into clear insights and recommendations.
- Experience influencing design and product direction in an agile environment.
Highly Desirable:
- Experience in retail, logistics, or frontline environments.
- Exposure to cash handling, payments, or operational systems.
- Strong understanding of software as part of end‑to‑end service design.
- Experience working within large enterprise organisations.
Equal Opportunity:
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Senior UX Researcher - Cash Management. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking company in London as a Senior UX Researcher, where your expertise will directly influence the transformation of cash management systems for store colleagues across the UK. With a commitment to employee growth and a collaborative work culture, you will have the opportunity to engage in meaningful research that shapes user experiences while enjoying competitive remuneration and a supportive environment that values diversity and inclusion.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Researcher - Cash Management. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX field, especially those who have experience in cash management or retail. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your UX research projects, especially any that relate to cash handling or retail environments. Make sure it’s easy to navigate and visually appealing—first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can demonstrate your experience with qualitative research and mixed-method approaches. We want to see how you can translate user insights into actionable recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior UX Researcher - Cash Management. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior UX Researcher. Highlight your experience with cash management systems and any relevant qualitative research you've conducted. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about UX research and how your insights can drive our cash management transformation. Keep it engaging and relevant to the job description.
Showcase Your Research Skills:In your application, don’t forget to mention specific methodologies you’ve used in past projects. We’re keen to see your experience with qualitative research and how you’ve influenced design decisions in an agile environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your UX Research Inside Out
Make sure you brush up on your UX research methodologies, especially qualitative and mixed-method approaches. Be ready to discuss how you've applied these in past projects, particularly in complex digital products.
✨Understand the Cash Management Landscape
Familiarise yourself with cash handling processes and the challenges faced by store colleagues. This will help you speak knowledgeably about user needs and pain points during the interview.
✨Showcase Your Collaboration Skills
Prepare examples of how you've worked with cross-functional teams, including UX designers and product managers. Highlight your ability to influence design decisions based on research insights.
✨Communicate Clearly and Effectively
Practice articulating your findings and recommendations succinctly. You’ll need to convey complex insights to a variety of stakeholders, so clarity is key!
