At a Glance
- Tasks: Conduct user research to shape accessible digital services for the UK public.
- Company: Join a major UK public sector organisation driving digital transformation.
- Benefits: Hybrid work, competitive pay, and the chance to make a real impact.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Be part of a multidisciplinary team improving public services through user insights.
- Qualifications: Experience in user research within government or NHS environments is essential.
The predicted salary is between 50000 - 60000 £ per year.
Contract Length: November
Location: London (Hybrid)
Clearance Required: BPSS
Overview
We are supporting a major UK public sector organisation undertaking large-scale digital transformation across citizen-facing services. They are seeking an experienced Senior User Researcher to join a multidisciplinary User-Centred Design (UCD) team, contributing to the delivery of high-quality, accessible digital services aligned to GDS standards. This role will focus on Discovery and Alpha phases, helping shape services that meet the needs of the UK public while supporting evidence-based decision-making across product and design teams.
The Role
You will work as part of a cross-functional UCD team alongside designers, product managers, and engineers to plan and deliver user research activities that inform service design and product direction. You will play a key role in ensuring services are grounded in real user needs, translating insights into actionable recommendations that drive service improvements.
Key Responsibilities
- Plan and conduct user research across Discovery and Alpha phases
- Work collaboratively within a multi-disciplinary UCD team
- Partner closely with Product Managers to shape service direction
- Design and execute appropriate research methodologies (qualitative and quantitative)
- Synthesise research findings into clear, actionable insights
- Advocate for user needs across stakeholders at all levels
- Support the design of accessible, user-centred public services
- Contribute to service design activities aligned to GDS principles
Essential Experience
- Proven experience as a User Researcher within UK Government or NHS environments
- Strong understanding of GDS standards and service design principles
- Experience delivering research across Discovery and Alpha phases
- Demonstrated experience working within cross-functional UCD teams
- Experience collaborating with Product Managers to design effective public-facing services
- Strong stakeholder engagement and communication skills
Desirable Experience
- Experience supporting or contributing to GDS / CDDO / MyGov D1 Service Assessments
- Exposure to assessment requirements at Discovery and Alpha stages
- Experience working in complex, large-scale digital transformation programmes
Candidate Profile
- Comfortable operating in fast-paced, delivery-focused public sector environments
- Able to balance hands-on research with stakeholder engagement
- Confident working autonomously within a contract setting
- Focused on delivering measurable outcomes from research activity
Senior User Researcher (Contract) - Digital Services. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Senior User Researcher in London, you will be part of a dynamic and multidisciplinary User-Centred Design team dedicated to transforming public services for the UK. The company fosters a collaborative work culture that values user insights and evidence-based decision-making, offering opportunities for professional growth and development within the public sector. With a focus on delivering high-quality, accessible digital services, this role provides a unique chance to make a meaningful impact on citizens' lives while enjoying the benefits of a hybrid working environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher (Contract) - Digital Services. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in public sector digital services. Attend meetups or webinars, and don’t be shy about asking for informational chats – you never know where a conversation might lead!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your user research projects, especially those aligned with GDS standards. Make sure to include case studies that demonstrate how your insights led to real improvements in service design.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of the UK public sector and GDS principles. Be ready to discuss how you've successfully collaborated with cross-functional teams and how your research has shaped service direction in past roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly. Don’t miss out!
We think you need these skills to ace Senior User Researcher (Contract) - Digital Services. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a User Researcher, especially in the UK Government or NHS environments. We want to see how your skills align with the role's focus on Discovery and Alpha phases.
Showcase Your Methodologies:When detailing your experience, be specific about the research methodologies you've used. Whether qualitative or quantitative, we love to see how you’ve applied these methods to inform service design and product direction.
Highlight Collaboration Skills:Since this role involves working closely with cross-functional teams, make sure to emphasise your experience collaborating with Product Managers and other stakeholders. We’re keen to know how you advocate for user needs across different levels.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in shaping accessible digital services.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your GDS Standards
Make sure you brush up on the Government Digital Service (GDS) standards before your interview. Understanding these principles will not only show that you're knowledgeable but also demonstrate your commitment to delivering user-centred public services.
✨Prepare Your Research Methodologies
Be ready to discuss the research methodologies you've used in past projects, especially during Discovery and Alpha phases. Think about how you can tailor these methods to fit the needs of the role and the organisation's objectives.
✨Showcase Your Collaboration Skills
Since this role involves working closely with cross-functional teams, prepare examples that highlight your experience collaborating with designers, product managers, and engineers. Emphasise how your contributions have led to successful outcomes in previous projects.
✨Translate Insights into Action
Think about how you've turned research findings into actionable recommendations in the past. Be ready to share specific examples that illustrate your ability to advocate for user needs and drive service improvements based on real user insights.
