At a Glance
- Tasks: Lead a high-performing team to deliver top-notch property repairs and manage complaints.
- Company: Join a leading social housing provider in vibrant London.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Opportunity for professional growth in a dynamic environment.
- Why this job: Make a real difference in the community while advancing your career.
- Qualifications: Proven leadership experience and strong relationship-building skills required.
The predicted salary is between 60000 - 75000 £ per year.
Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector? Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager to join their Property Services Team on a permanent basis. The successful applicant will be responsible for the delivery of high‑quality property Response Repairs Service, and departmental complaint handling across housing stock with a budget portfolio of circa £4m.
Responsibilities:
- Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets / trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
- Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded.
- Lead and develop a high performing team in a customer focused culture delivering the company vision and targets for customer satisfaction including TSMs and operational KPIs.
- Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
- Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training.
- Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repairs programmes.
- Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities.
- Producing detailed and informative performance reports for SLT committees and key stakeholders.
Requirements:
- Demonstrable experience of working in a similar leadership capacity.
- Ability to build strong relationships across all areas and levels.
- Inspiring developing and mentoring diverse teams.
- Demonstrate considerable commercial/Operational experience when dealing with 3rd party contractor delivery in a property service arena.
- Have, or be willing to work towards, an Ofqual‑recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent).
- Demonstrable significant management level experience with budgetary responsibilities and management.
Senior Repairs Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking organisation in the heart of London, where your expertise as a Senior Repairs Manager will be valued and rewarded. With a strong commitment to employee development, a collaborative work culture, and a focus on delivering high-quality services within the Social Housing Sector, this company offers a unique opportunity to make a meaningful impact while enjoying competitive benefits and a supportive environment. Embrace the chance to lead a dedicated team and drive customer satisfaction in a role that truly matters.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Senior Repairs Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer satisfaction and how they handle complaints. This will help you tailor your responses and show that you're genuinely interested in contributing to their vision.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built and developed high-performing teams in the past. Highlight your experience with budget management and operational performance to demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Repairs Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Repairs Manager role. Highlight your experience in managing repairs and budgets, and don’t forget to showcase your leadership skills. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Property Services Team. Share specific examples of how you've led teams and improved customer satisfaction in the past.
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and data where possible to demonstrate your impact, especially in budget management and operational performance.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Senior Repairs Manager, you'll be handling a budget of around £4m. Make sure you brush up on your financial acumen and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you've forecasted and reconciled budgets to demonstrate your expertise.
✨Showcase Your Leadership Skills
This role requires leading a high-performing team, so be prepared to talk about your leadership style. Share stories about how you've inspired and developed teams in previous roles, especially in a customer-focused environment. Highlight any mentoring experiences that showcase your ability to build strong relationships.
✨Understand Compliance and Legislation
Familiarise yourself with current safety and property legislation relevant to the social housing sector. Be ready to discuss how you've ensured compliance in your previous roles and how you handle complex complaints while maintaining customer satisfaction. This will show your commitment to best practices.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding complaint handling and performance management of contractors. Think of specific situations where you've successfully resolved issues or improved operational performance, and be ready to share those insights during the interview.
