At a Glance
- Tasks: Lead quality assurance and customer support in a dynamic manufacturing environment.
- Company: Join a forward-thinking company focused on quality and customer satisfaction.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Exciting opportunities for continuous improvement and professional development.
- Why this job: Shape the future of quality management and enhance customer experiences.
- Qualifications: Proven leadership in quality assurance and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Futures are looking to appoint an experienced Quality Manager to lead quality assurance, customer support, and continuous improvement activities within a manufacturing environment. This role is responsible for ensuring products and services meet established quality standards while delivering an exceptional aftersales experience for customers.
Key Responsibilities
- Develop, implement, and maintain quality and business management systems and procedures.
- Lead internal and external audits, ensuring compliance with ISO standards and industry regulations.
- Analyse quality data, identify root causes, and drive corrective and preventive actions to improve operational performance.
- Manage customer complaints, warranty claims, and aftersales support cases from initial enquiry through to final resolution.
- Act as the main point of contact for customers regarding technical aftersales enquiries and complaint handling.
- Coordinate cross-functional investigations and ensure effective communication with customers throughout the resolution process.
- Monitor and report key aftersales and quality performance metrics.
- Drive continuous improvement initiatives to enhance efficiency, reduce defects, and improve customer satisfaction.
- Attend customer and site meetings as required.
Skills & Experience
- Proven leadership and management experience within a quality, aftersales, or customer support function in a manufacturing environment.
- Strong knowledge of quality management systems and continuous improvement methodologies such as Six Sigma, Lean Management, or TQM.
- Expertise in ISO standards, audits, compliance, and corrective action processes.
- Excellent communication and stakeholder management skills, with the ability to liaise confidently with customers and internal teams.
- Strong analytical and problem-solving abilities with a hands-on approach.
- Experience within electrical engineering, power distribution, heavy industrial manufacturing, or a similar technical engineering environment would be highly advantageous.
- Experience using ERP/MRP systems is desirable.
- Ability to manage multiple priorities and work effectively to strict deadlines.
- Full UK driving licence required.
Senior Quality Assurance Manager. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Futures, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and continuous improvement. Our Yorkshire location provides a supportive environment where employees can thrive, with ample opportunities for professional growth and development in the manufacturing sector. We are committed to maintaining high standards of quality and customer satisfaction, ensuring that our team members are empowered to make a meaningful impact in their roles.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Quality Assurance Manager. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and quality assurance sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ISO standards and quality management systems. Be ready to discuss how you've driven continuous improvement initiatives in past roles. Show them you’re not just a fit for the job, but the perfect candidate!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how your experience aligns with their needs.
✨Tip Number 4
Check out our website for the latest job openings! We regularly update our listings, so make sure you’re applying through us to stay in the loop. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Senior Quality Assurance Manager. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Quality Assurance Manager role. Highlight your leadership experience and any relevant quality management systems you've worked with. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Achievements:When detailing your experience, focus on your achievements in previous roles. Did you lead a successful audit or implement a new process that improved efficiency? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Quality Standards
Make sure you brush up on ISO standards and quality management systems before the interview. Being able to discuss how you've implemented these in past roles will show that you're not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in quality assurance or customer support. Highlight specific situations where your leadership made a difference, especially in driving continuous improvement initiatives or resolving customer complaints.
✨Be Ready for Technical Questions
Since this role involves technical aftersales enquiries, expect questions related to electrical engineering or manufacturing processes. Brush up on relevant technical knowledge and be prepared to explain complex concepts in simple terms.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've identified root causes of quality issues and implemented corrective actions. Be ready to discuss your analytical approach and how it led to improved operational performance, as this will resonate well with the interviewers.
