At a Glance
- Tasks: Lead a team to deliver top-notch facilities management and customer service.
- Company: Join a well-established public sector organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, job stability, and professional development opportunities.
- Other info: Work on impactful projects and foster a positive team culture.
- Why this job: Make a real impact in facilities management while developing your leadership skills.
- Qualifications: Experience in facilities management and strong people management skills required.
The predicted salary is between 50000 - 60000 £ per year.
As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best‑in‑class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service‑led culture aligned to high operational and safety standards.
Client Details
The role is with a well‑established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high‑quality services.
Description
Key Responsibilities
- Customer Service & Stakeholder Engagement
- Lead the delivery of a premium, customer‑focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
- Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
- Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
- Work closely with service partners to ensure service excellence through effective KPI and SLA management.
- Team Leadership & Development
- Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
- Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
- Foster a positive, inclusive, and high‑performing team culture, identifying and retaining key talent.
- Support recruitment activity, ensuring the attraction and onboarding of best‑in‑class FM professionals.
- Operational Leadership
- Oversee day‑to‑day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
- Promote a safety‑first culture, ensuring full compliance with health and safety and regulatory requirements.
- Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.
Profile
- Proven experience in a Facilities Management leadership role, managing teams within a customer‑facing environment.
- Strong people management skills, with the ability to motivate, coach, and develop teams.
- Passionate about delivering exceptional customer service and creating best‑in‑class environments.
- Excellent stakeholder management and communication skills.
- Solid understanding of FM operations, including compliance, service delivery, and contractor management.
- Relevant industry qualifications (IWFM, IOSH, NEBOSH or equivalent) desirable.
Job Offer
- A competitive salary and benefits package.
- A permanent position within the public sector, offering job stability.
- Opportunities for professional development and career progression.
- Potential to work on impactful projects within facilities management.
- A supportive and collaborative company culture.
If you are ready to take the next step in your facilities management career, apply now to join this large organisation and make a meaningful impact in the public sector.
Senior Facilities Management Leader. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Senior Facilities Management Leader in London, you will thrive in a supportive and collaborative public sector environment that prioritises exceptional customer service and team development. With a focus on career progression and impactful projects, this well-established organisation offers a competitive salary and benefits package, ensuring job stability while fostering a culture of inclusivity and high performance.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Management Leader. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for delivering exceptional customer service and leading teams effectively.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired and developed teams in the past. Highlight your ability to foster a positive, high-performing culture – it’s what employers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact in facilities management.
We think you need these skills to ace Senior Facilities Management Leader. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in facilities management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:As a Senior Facilities Manager, we want to see how you've led teams in the past. Share specific examples of how you've motivated and developed your team to deliver exceptional customer service.
Highlight Customer Service Experience:We’re all about providing a best-in-class experience. Include details about how you've engaged with stakeholders and improved service delivery in previous roles to demonstrate your commitment to customer satisfaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management. Brush up on your knowledge about customer service delivery, team leadership, and operational standards. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare to talk about how you've led teams in the past. Think of specific instances where you motivated your team or improved service delivery. Highlight your ability to set clear objectives and develop talent within your team, as this is crucial for the Senior Facilities Manager role.
✨Engage with Stakeholders
Demonstrate your skills in stakeholder engagement by discussing how you've built relationships in previous roles. Be ready to share examples of how you’ve proactively sought feedback and used it to enhance service delivery. This shows that you value collaboration and are committed to exceeding customer expectations.
✨Emphasise Safety and Compliance
Since the role involves promoting a safety-first culture, be prepared to discuss your understanding of health and safety regulations. Share any relevant qualifications you have, like IWFM or NEBOSH, and explain how you've ensured compliance in your previous positions. This will reassure them that you take operational leadership seriously.
