At a Glance
- Tasks: Build strong client relationships and ensure they maximise our services' value.
- Company: Join GlobalData, a leading information services business with a collaborative culture.
- Benefits: Enjoy health benefits, career development, and a supportive work environment.
- Other info: Diverse and inclusive workplace with exciting growth opportunities.
- Why this job: Be part of a fast-paced team helping clients navigate their future successfully.
- Qualifications: Bachelor's degree or 1-3 years in client support; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Who we are
GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world's largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.
Why join GlobalData?
GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.
The role
In an uncertain and fast‑moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what’s going to happen in the future within their business? Are you interested in working in a fast‑paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData's success story.
As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region’s top businesses every day.
What you’ll be doing
- Using your experience inside the industry, proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.
- Engage, delight and retain clients by supporting business and individual user challenges.
- Work cross‑functionally with our research teams to answer our client’s most pressing questions in a timely way.
- Lead internal knowledge‑sharing initiatives, such as training sessions, documentation, or mentorship programs.
- Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
- Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
- Ensure data integrity by updating records in our CRM system.
- Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.
- Begin contributing to thought leadership, such as blog posts, webinars, or industry panels.
What we’re looking for
- Bachelor's degree and/or 1–3 years work experience in a client support/service role.
- Goal‑oriented with a positive attitude towards KPIs and targets.
- Intellectual curiosity for business, people and culture, and a passion for problem‑solving.
- Looks to learn from others and works well independently and within a team.
- Excellent oral and written communication skills.
- Demonstrated ability to meet deadlines and have excellent attention to detail.
- Well defined prioritisation and organisational skills.
- Salesforce and Microsoft Office experience preferred.
- Previous experience in the consumer industry preferred but not required.
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Senior Customer Success Manager. Job in Hull LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
GlobalData is an exceptional employer, offering a dynamic and fast-paced work environment in Hull where innovation and collaboration thrive. With a strong commitment to employee growth, we provide numerous opportunities for professional development, alongside a comprehensive benefits package that supports health, finances, and well-being. Join us to be part of a diverse team dedicated to making a meaningful impact in the world of strategic industry intelligence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager. Job in Hull LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at GlobalData on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into GlobalData's services and recent industry trends. Show us that you're not just interested in the role, but that you understand how our unique data and analysis can help clients succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the responsibilities of the role. Highlight your problem-solving skills and how you've engaged clients in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at GlobalData.
We think you need these skills to ace Senior Customer Success Manager. Job in Hull LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like client support and communication skills.
Show Your Passion:Let your enthusiasm for the role shine through! We want to see your motivation for helping clients succeed and your interest in the industry. Share examples of how you've made a difference in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, dive deep into GlobalData's services and recent developments. Familiarise yourself with their unique data and how it helps clients make better decisions. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Relationship Skills
As a Senior Customer Success Manager, building relationships is key. Prepare examples of how you've successfully engaged and retained clients in the past. Highlight your ability to understand client needs and how you’ve proactively addressed their challenges.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client issues. Think of specific scenarios where you turned a challenging situation into a success story. This will demonstrate your capability to thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about GlobalData’s future plans and how the Customer Success team fits into those goals. This not only shows your enthusiasm but also your strategic thinking and understanding of the company's mission.
