At a Glance
- Tasks: Manage high-value customer care projects and resolve complex issues in occupied homes.
- Company: Forward-thinking organisation with a dynamic team culture.
- Benefits: 6-month contract with opportunities for professional growth and development.
- Other info: Join a supportive team focused on health & safety and quality.
- Why this job: Make a real difference in customer care while ensuring safety and quality standards.
- Qualifications: Experience in contract or project management within residential construction is essential.
The predicted salary is between 45000 - 55000 £ per year.
A forward-thinking organisation is looking for an experienced Contracts Manager to join their dynamic team. The role is a 6‑month contract in Newcastle and is focused on managing complex, high‑value customer care projects within occupied homes, ensuring issues are resolved professionally, safely, and to the highest quality standards.
Responsibilities
- Oversee inspections, project management activities, customer communications, and the successful execution of works in occupied homes.
- Take ownership of complex defects and complaints, managing cases through to resolution with a strong customer‑first focus.
- Manage warranty claims (NHBC, Premier, LABC) in conjunction with the Customer Care Operations Manager, ensuring timely and effective outcomes.
- Provide on‑site management of high‑priority and sensitive cases, coordinating contractors and stakeholders as required.
- Champion health & safety, ensuring all works are carried out safely and in line with company policies and procedures.
Qualifications
- Proven experience in contract or project management within residential construction or customer care.
- Strong knowledge of defect management, warranty providers, and working in occupied homes.
- Excellent communication and stakeholder management skills.
- A proactive, organised approach with the confidence to manage complex and sensitive situations.
- Strong commitment to health & safety and quality standards.
Senior Contracts Manager. Job in Newcastle upon Tyne LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking organisation in Newcastle upon Tyne that prioritises employee growth and a collaborative work culture. As a Senior Contracts Manager, you will benefit from a supportive environment that values your expertise in managing complex projects while ensuring the highest quality standards. With a strong focus on health and safety, this role offers unique opportunities to make a meaningful impact in customer care within occupied homes.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contracts Manager. Job in Newcastle upon Tyne LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer care sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to contract management and customer care. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your past projects, especially those involving complex defects and warranty claims. This will give you an edge and demonstrate your hands-on experience in managing sensitive situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Senior Contracts Manager. Job in Newcastle upon Tyne LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Contracts Manager role. Highlight your experience in managing complex projects and customer care, especially within residential construction. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our dynamic team. Share specific examples of how you've successfully managed defects and complaints in the past, and don’t forget to show your passion for health & safety.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, we want to see how you effectively manage relationships and resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our forward-thinking organisation!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Contracts Inside Out
Make sure you brush up on your knowledge of contract management, especially in residential construction. Be ready to discuss specific examples from your past experience where you've successfully managed complex contracts or resolved defects.
✨Showcase Your Customer Care Skills
Prepare to highlight your customer-first approach. Think of instances where you've turned a challenging situation into a positive outcome for the customer, and be ready to share how you handled complaints and warranty claims effectively.
✨Demonstrate Your Project Management Prowess
Be prepared to talk about your project management strategies. Discuss how you oversee inspections and manage multiple stakeholders, ensuring that all works are executed safely and to high-quality standards.
✨Emphasise Health & Safety Commitment
Since health and safety is crucial in this role, come equipped with examples of how you've championed safety in previous projects. Show that you understand the importance of compliance with company policies and procedures.
