At a Glance
- Tasks: Provide top-notch IT support and manage ticket priorities for leading clients.
- Company: Join Tailor Made Technologies, a supportive and innovative tech company.
- Benefits: Generous holiday, training opportunities, and a collaborative work environment.
- Other info: Great career growth potential in a dynamic team.
- Why this job: Make a real difference in customer support while developing your IT skills.
- Qualifications: Experience with Active Directory, Office 365, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Tailor Made Technologies is seeking a Dedicated 2nd Line IT Service Desk Engineer to join their team in Whiteley. You will provide first-class customer support for our market-leading clients, utilizing your skills in Active Directory, Office 365, and ITIL service desk operations.
The role demands excellent communication skills and includes responsibilities like managing ticket priorities and ensuring compliance with SLAs.
Joining the team provides numerous benefits including generous holiday, training opportunities, and a supportive work environment.
Senior 2nd Line IT Support Engineer employer: United Cerebral Palsy of Georgia
Tailor Made Technologies is an exceptional employer, offering a vibrant work culture in Whiteley that prioritises employee growth and development. With generous holiday allowances, comprehensive training opportunities, and a commitment to providing first-class customer support, you will thrive in an environment that values your contributions and fosters professional advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior 2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tailor Made Technologies on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Active Directory and Office 365 skills. We want to show them we’re not just good on paper but can also handle real-world scenarios.
✨Tip Number 3
Practice your communication skills! Since this role is all about first-class customer support, let’s make sure we can explain technical issues in a way that everyone understands.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the team.
We think you need these skills to ace Senior 2nd Line IT Support Engineer
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with Active Directory, Office 365, and ITIL service desk operations. We want to see how your skills align with what we need, so don’t hold back!
Tailor Your Application:Just like you’d tailor a suit, tailor your application to fit the role. Use keywords from the job description to show us you’re the perfect match for our team in Whiteley.
Communicate Clearly:Since excellent communication is key for this role, make sure your application reflects that. Keep it clear, concise, and free of jargon – we want to understand your message without any confusion!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our supportive team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and ITIL service desk operations. Be ready to discuss how you've used these tools in past roles and be prepared for technical questions that test your understanding.
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice explaining complex IT concepts in simple terms. You might be asked to role-play a customer interaction, so think about how you would handle different scenarios with patience and clarity.
✨Understand Ticket Management
Familiarise yourself with ticket prioritisation and SLA compliance. Be ready to discuss how you would manage multiple tickets effectively and ensure that you meet deadlines while providing top-notch support.
✨Research Tailor Made Technologies
Take some time to learn about Tailor Made Technologies and their clients. Understanding their market and the challenges they face will help you tailor your answers and show that you're genuinely interested in the company and its mission.
