At a Glance
- Tasks: Troubleshoot complex issues and mentor Tier 1 Engineers in a hybrid environment.
- Company: Join an award-winning Microsoft-focused MSP team with a strong technical culture.
- Benefits: Enjoy a competitive salary, hybrid work, and weekly training sessions.
- Other info: Dynamic growth opportunities in a supportive and innovative environment.
- Why this job: Make a real impact while progressing into leadership or service delivery roles.
- Qualifications: Experience in 2nd line support and a passion for mentoring others.
The predicted salary is between 40000 - 50000 £ per year.
United Cerebral Palsy of Georgia is seeking a Senior 2nd Line Support Engineer to join their award-winning, Microsoft-focused MSP team in a hybrid working environment. You'll serve as the senior escalation point, mentoring Tier 1 Engineers while troubleshooting complex issues, particularly with Microsoft 365 and Azure. This role offers opportunities for progression into leadership, service delivery, or pre-sales as the business grows. The company promotes a strong technical culture, weekly training sessions, and exposure to modern technologies.
Senior 2nd Line Engineer - Microsoft MSP Escalations employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an exceptional employer, offering a dynamic hybrid working environment where innovation and technical excellence thrive. With a strong focus on employee development through weekly training sessions and clear pathways for career progression into leadership or service delivery roles, team members are empowered to grow alongside the business. The supportive culture fosters collaboration and mentorship, making it an ideal place for those looking to make a meaningful impact in the tech industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior 2nd Line Engineer - Microsoft MSP Escalations
✨Tip Number 1
Network like a pro! Reach out to current employees at United Cerebral Palsy of Georgia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills in the interview! Prepare to discuss specific scenarios where you've tackled complex issues with Microsoft 365 and Azure. We want to see how you think on your feet and solve problems.
✨Tip Number 3
Don’t forget to ask questions during your interview! Inquire about the team culture, training sessions, and growth opportunities. This shows you're genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior 2nd Line Engineer - Microsoft MSP Escalations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and Azure. We want to see how your skills align with the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team and how you can contribute to our strong technical culture. Let us know what excites you about this role!
Showcase Your Mentoring Skills:Since you'll be mentoring Tier 1 Engineers, share any relevant experiences in your application. We love seeing candidates who can lead and inspire others, so highlight those moments where you've made an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you're not just familiar with the tech, but that you can handle complex issues like a pro.
✨Show Off Your Mentoring Skills
Since this role involves mentoring Tier 1 Engineers, think of examples where you've successfully guided others. Prepare to share how you approach teaching and supporting less experienced team members, as this will highlight your leadership potential.
✨Embrace the Technical Culture
United Cerebral Palsy of Georgia values a strong technical culture, so be prepared to discuss how you stay updated with modern technologies. Mention any recent training sessions or certifications you've completed, and express your enthusiasm for continuous learning.
✨Think About Future Growth
This position offers opportunities for progression, so consider where you see yourself in the future. Be ready to discuss your career aspirations and how they align with the company's growth. This shows that you're not just looking for a job, but a place to grow and contribute.
