At a Glance
- Tasks: Support customers, manage audits, and ensure top-notch service delivery.
- Company: Growing business in Sandbach with a supportive culture.
- Benefits: Competitive salary, career development, and a collaborative environment.
- Other info: Join a team where your contributions truly matter.
- Why this job: Make a real impact while developing your career in a dynamic setting.
- Qualifications: Experience in customer service or administration with strong organisational skills.
The predicted salary is between 28000 - 35000 £ per year.
A highly organised and customer-focused Customer Service Administrator is required to join a growing and ambitious business based in Sandbach. This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.
The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.
Key Responsibilities- Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals.
- Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork.
- Prepare customer budgets and monitor customer spend, making adjustments where required.
- Proactively follow up customer accounts where there has been a reduction or pause in activity.
- Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution.
- Process customer orders in line with company procedures.
- Create quotations for existing customers and proactively follow up opportunities.
- Manage incoming calls and act as the first point of contact for customer enquiries.
- Maintain accurate customer records and general business documentation.
- Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification.
- Liaise with customers to arrange waste collections and service bookings.
- Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications.
- Update and amend audit reports where required.
- Create and print customer labels, including bespoke label designs.
- Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments.
- Previous experience within a customer service, administration, account coordination, or office support role.
- Strong organisational skills with excellent attention to detail.
- Confident and professional communication skills, both written and verbal.
- The ability to manage multiple priorities and work effectively in a busy environment.
- A proactive and positive approach to problem solving.
- Good IT skills, including experience using Microsoft Office and internal systems.
- Confidence communicating with customers via telephone and email.
- Competitive salary of 28,000 – 35,000 dependent on experience.
- Opportunity to join a growing and successful business.
- Genuine career development and progression opportunities.
- Supportive and collaborative working environment.
- Varied and rewarding role with real responsibility.
This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term.
Customer Service Administrator. Job in Sandbach LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
LilyLifestyle is an exceptional employer located in Sandbach, offering a dynamic and supportive work environment for Customer Service Administrators. With a competitive salary and genuine opportunities for career progression, employees are encouraged to grow within the company while making a meaningful impact through their roles. The collaborative culture fosters teamwork and innovation, ensuring that every team member feels valued and empowered.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator. Job in Sandbach LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can confidently discuss your previous experiences and how they relate to the job. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the company culture. This shows you're engaged and eager to learn more about how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Administrator. Job in Sandbach LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've handled customer queries or managed multiple priorities in the past.
Show Off Your Organisational Skills:Since this role requires strong organisational skills, consider including examples of how you've successfully managed schedules, audits, or customer accounts. We love seeing how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can't wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like managing customer audit accounts and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure nothing falls through the cracks, especially in a fast-paced environment.
✨Practice Your Communication Skills
As a Customer Service Administrator, you'll need to communicate effectively with customers and colleagues. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle customer queries or complaints. Think of specific examples where you've resolved issues efficiently. Highlight your proactive approach to problem-solving, as this is crucial for maintaining high customer service standards.
