At a Glance
- Tasks: Assist customers with orders and enquiries, ensuring fast and friendly service.
- Company: Join a nationwide company known for its excellent customer service.
- Benefits: Competitive pay, potential for overtime, and a pathway to permanent employment.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and loyalty.
- Qualifications: Experience in customer service and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensure that customers receive the fast and efficient response that our client is known for.
MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company’s reputation for service.
DIMENSIONS:
- Dealing with all calls to the Branch Sales Office
- 7 Main product lines with many thousands of product codes
- Dealing with all customers
MAIN DUTIES/RESPONSIBILITIES:
- The jobholder is expected to take responsibility for handling customer orders and enquiries across a broad product range. Detailed technical product selection will be referred to the technical department.
- You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter.
- The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising.
- You will be expected to provide a friendly and helpful response to customer enquiries to the total satisfaction in order to contribute to the management team’s goal of improving service levels to be the best in the industry.
- Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover.
- Resolve customer queries/complaints to the satisfaction of all parties.
- Identify and investigate with internal/external employees potential problems to ensure the smooth flow of order and customer satisfaction.
- Communicate enquiries to the External Sales Engineers to enable maximisation of potential sales.
- Participation in the annual stock take.
- As an employee, you have a legal duty to take reasonable care of yourself and others and to co‑operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
- Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
- All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a Director.
Shifts: Monday to Friday 7:30AM - 5PM (with potential for overtime).
Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 12 weeks.
Sales Support Advisor. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in London as a Sales Support Advisor, where your proactive approach will be valued in delivering exceptional customer service. Our client offers a vibrant work culture that prioritises employee growth, with opportunities for training and development, ensuring you thrive in your role. Enjoy the benefits of working for a nationwide company known for its commitment to excellence, where your contributions directly enhance customer loyalty and satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Sales Support Advisor and role-play how you'd handle them. This will help you feel more prepared and relaxed when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Sales Support Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sales Support Advisor. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand what a Sales Support Advisor does. Familiarise yourself with the job description and think about how your experience aligns with the responsibilities. This will help us see that you're the right fit!
Be Personable and Approachable:Since this role is all about customer service, let your personality shine through in your application. Use a friendly tone and share examples of how you've provided excellent service in the past. We want to know you can build rapport with customers!
Highlight Your Problem-Solving Skills:In your application, mention specific instances where you've resolved customer queries or complaints effectively. Show us that you can think on your feet and handle challenges with ease, as this is key to enhancing our client's reputation for service.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Products
Familiarise yourself with the broad range of products the company offers. This will not only help you answer questions confidently but also show your proactive approach and genuine interest in the role.
✨Practice Customer Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult queries or complaints, as demonstrating your problem-solving skills can really impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves dealing with customers over the phone, practice clear and friendly communication. You could even do a mock interview with a friend to refine your tone and ensure you come across as approachable.
✨Understand the Company Culture
Research the company’s values and culture. Being able to align your answers with their mission of providing excellent customer service will show that you’re a great fit for their team.
