At a Glance
- Tasks: Process customer orders and support the sales team in a dynamic environment.
- Company: Join a vibrant team at LilyLifestyle, known for its inclusive culture.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Flexible working hours with a focus on teamwork and collaboration.
- Why this job: Make a real difference by enhancing customer satisfaction and supporting a thriving business.
- Qualifications: Basic admin skills, strong communication, and a knack for problem-solving.
The predicted salary is between 28000 - 28000 £ per year.
Role: Sales Order Administrator
Salary: £28,000 per annum
Location: Abingdon, Oxfordshire
Hours: 9am - 5pm, Monday - Friday
Key Responsibilities:
- Processing orders received from customers via email
- Processing orders received from customers via Amazon portal
- Assist in the effective liaison, support and assistance between customer services department and the rest of the organisation (particularly sales department)
- Maintaining mechanisms for surveying and measuring customer satisfaction and disseminating feedback to the appropriate internal entities
- Using the CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers' issues and complaints in accordance with agreed requirements
- Generate daily metrics report and send it to the CEO and finance manager
- Assist with issuing credit note requests and follow the process of getting these approved (by sales director, finance manager and CEO)
- Achieve agreed personal targets and assist to achieve customer service team targets
- Ensure compliance to relevant codes, legislation, and procedures including health and safety
- Maintain accurate records/documentation associated with your work
- Immediately report problems/failures that may impact on the organisation and/or its customers to line manager
- Contribute towards the smooth running of the team
- Adhere to all organisation policies and procedures
- Interact and co-operate with all members of the organisation, its suppliers and clients/customers
- Interact and respond to queries and complaints from end users (Amazon, eBay, Shopify customers)
About You:
- Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Excellent written and verbal communication in English
- Good understanding of administration and the office environment generally
- An understanding of compliance issues and how a customer service team works
- High integrity and honesty in all dealings
- Good analytical, interpersonal, organisational and problem-solving skills
- Basic project management skills
- Ability to work under pressure
- Strong time-management skills
- Ability to work independently and as part of a team
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Sales Order Administrator - Hybrid Working. Job in Southmoor LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Abingdon, Oxfordshire. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures that you will have ample opportunities for professional development. Join us to be part of a collaborative team that values integrity, innovation, and customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Administrator - Hybrid Working. Job in Southmoor LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Order Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM systems or customer satisfaction metrics, be ready to discuss them. Bring examples of how you've used these tools to improve processes or resolve issues in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Sales Order Administrator - Hybrid Working. Job in Southmoor LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Order Administrator role. Highlight relevant experience, especially in customer service and administration, and don’t forget to mention your skills with Microsoft Office!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Be sure to mention your understanding of compliance issues and how you can contribute to our customer service goals.
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Sales Order Administrator. Familiarise yourself with order processing, customer service interactions, and CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about specific situations where your communication made a difference, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled customer complaints or issues in previous roles. Highlight your analytical skills and how you approach problem-solving. This will show that you can manage customer satisfaction effectively, which is a key part of the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This not only shows your interest but also helps you gauge if the company is the right fit for you.
