At a Glance
- Tasks: Build relationships and solve problems while driving sales for a leading fragrance brand.
- Company: Join a dynamic cosmetics business focused on quality and natural ingredients.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career development in a vibrant team.
- Why this job: Make a real impact on customer satisfaction and sales growth in a hands-on role.
- Qualifications: Outgoing personality with problem-solving skills; experience in sales or customer service is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands-on role at the heart of our business; you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
- Customer Service: Managing incoming enquiries and resolving issues with a solutions-first mindset. Processing orders accurately and coordinating with Despatch to ensure smooth delivery. Building genuine relationships with stockists through consistent, helpful communication.
- Sales and Growth: Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers. Leading outbound campaigns to expand our retailer network. Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
- A natural problem-solver who stays calm under pressure and finds solutions rather than passing issues along.
- Outgoing and confident, comfortable picking up the phone, building rapport, and having sales conversations.
- Highly organised, able to juggle multiple customers, orders, and priorities without dropping the ball.
- Accurate and detail-oriented; order processing and customer records need to be spot-on.
- Adaptable, happy moving between service queries and sales calls, adjusting your approach as needed.
Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most.
Why Join Us
You’ll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products.
Benefits
- 37.5 hour week; Mon-Fri; 8am to 4pm
- Company Bonus Scheme
- Quarterly Incentives
- Long service award
- Company pension
- Employee discount
- Free on-site parking
Sales and Customer Support Executive. Job in Cambridgeshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Fikkerts, we pride ourselves on fostering a vibrant work culture that values relationship-building and problem-solving. As a Sales and Customer Support Executive in Cambridgeshire, you'll enjoy a supportive environment with opportunities for personal growth, competitive benefits including a company bonus scheme and employee discounts, and the satisfaction of directly impacting our sales through your efforts. Join us to be part of a dedicated team that champions quality and customer satisfaction in the cosmetics industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Support Executive. Job in Cambridgeshire LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fikkerts and their products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your problem-solving skills and customer service experience. Role-play with a friend or in front of the mirror to build your confidence.
✨Tip Number 3
Be ready to share examples! During the interview, be prepared to discuss specific situations where you've successfully resolved customer issues or generated sales. Real-life stories make a big impact!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales and Customer Support Executive. Job in Cambridgeshire LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in sales and customer service. We love seeing how your skills align with what we’re looking for, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Fikkerts Bath, Body and Home Fragrance products. Understanding their features and benefits will help you demonstrate your passion for the brand and show how you can effectively promote them to customers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your solutions-first mindset and how you stay calm under pressure. This will resonate well with the interviewers looking for a natural problem-solver.
✨Practice Your Sales Pitch
Since this role involves generating new sales opportunities, practice a brief sales pitch for one of the products. Be ready to discuss how you would approach potential customers and upsell effectively. This will showcase your confidence and outgoing nature.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities. Share specific strategies or tools you use to stay organised, especially when juggling customer queries and order processing. This will highlight your detail-oriented approach, which is crucial for the role.
