At a Glance
- Tasks: Build relationships and solve problems as a Sales and Customer Service Executive.
- Company: Join a dynamic cosmetics business focused on quality natural products.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and a supportive work environment.
- Other info: Flexible hours, great team culture, and opportunities for career advancement.
- Why this job: Make a real impact on customer satisfaction and sales growth.
- Qualifications: Outgoing personality with problem-solving skills; sales experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands-on role at the heart of our business—you’ll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
- Customer Service
- Managing incoming enquiries and resolving issues with a solutions-first mindset.
- Processing orders accurately and coordinating with Despatch to ensure smooth delivery.
- Building genuine relationships with stockists through consistent, helpful communication.
- Sales and Growth
- Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers.
- Leading outbound campaigns to expand our retailer network.
- Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
- A natural problem-solver – you stay calm under pressure and find solutions rather than passing issues along.
- Outgoing and confident – comfortable picking up the phone, building rapport, and having sales conversations.
- Highly organised – able to juggle multiple customers, orders, and priorities without dropping the ball.
- Accurate and detail-oriented – order processing and customer records need to be spot-on.
- Adaptable – happy moving between service queries and sales calls, adjusting your approach as needed.
Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most.
Why Join Us
You'll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products.
Benefits:
- 37.5 hour week; Mon Fri; 8am to 4pm
- Company Bonus Scheme
- Quarterly Incentives
- Long service award
- Company pension
- Employee discount
- Free on-site parking
Sales and Customer Service Executive. Job in Cambridgeshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Fikkerts, we pride ourselves on fostering a vibrant work culture that values relationship-building and problem-solving. As a Sales and Customer Service Executive in Cambridgeshire, you'll enjoy a supportive environment with opportunities for personal growth, competitive benefits including a company bonus scheme and employee discounts, and the satisfaction of directly impacting our sales and customer satisfaction. Join us to be part of a dedicated team that champions quality and innovation in the cosmetics industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive. Job in Cambridgeshire LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fikkerts and their products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Being able to share these stories will highlight your natural problem-solver attitude.
✨Tip Number 3
Show off your communication skills! During the interview, be outgoing and confident. Remember, this role is all about building relationships, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team at Fikkerts.
We think you need these skills to ace Sales and Customer Service Executive. Job in Cambridgeshire LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in sales and customer service. We love seeing how your skills align with what we’re looking for, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Fikkerts Bath, Body and Home Fragrance products. Understand their unique selling points and how they stand out in the market. This will not only impress your interviewers but also help you answer questions about how you would promote these products effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved a process. Highlight your solutions-first mindset and how you stay calm under pressure. This is crucial for a role that requires managing enquiries and building relationships.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you’ve identified growth opportunities. Think of specific instances where you upsold or expanded a customer base. This will show that you understand the sales aspect of the role and are eager to contribute to the team’s growth.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers, practice your phone and face-to-face communication skills. Be outgoing and confident in your delivery. You might even want to role-play common customer scenarios with a friend to get comfortable with the types of conversations you’ll be having.
