At a Glance
- Tasks: Lead the customer experience post-handover and resolve defects efficiently.
- Company: Award-winning 5-star housebuilder with a personal touch and close-knit culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with travel across the East of Scotland and Fife.
- Why this job: Make a real difference in homeowners' lives by ensuring quality and satisfaction.
- Qualifications: Experience in customer care within the UK residential housebuilding sector.
The predicted salary is between 30000 - 40000 £ per year.
Our client are an award-winning 5‑star housebuilder with a reputation for quality and community‑focused developments. Unlike corporate volume builders, they pride themselves on a personal touch and a close‑knit team culture. As they continue to deliver high‑quality homes across the East of Scotland and Fife, they are looking for a dedicated Customer Care Manager to champion their purchasers' journey from moving‑in day and beyond.
The Role
As the Customer Care Manager, you will lead the post‑handover customer experience across all live and completed developments in Edinburgh, the Lothians, and Fife. You will bridge the gap between our site teams, sub‑contractors, and homeowners to ensure defects are resolved quickly, professionally, and to the highest standards. This will involve working with both private buyers and the client on the affordable developments.
Key Responsibilities
- Resolve Defects: Assess, log, and manage the resolution of reported defects during the warranty period.
- Contractor Liaison: Manage sub‑contractor performance to ensure maintenance SLAs are strictly met.
- Site Inspections: Visit occupied homes and live developments across Fife and the East of Scotland to assess complex issues.
- Quality Assurance: Collaborate with Construction Directors and Site Managers to feedback common defects and improve build quality.
- Industry Compliance: Ensure full compliance with the New Homes Quality Code (NHQC) and consumer code standards.
What We Are Looking For
- Housebuilding Experience: Proven track record in a Customer Care/Service management role specifically within the UK residential housebuilding sector.
- Regional Knowledge: Full UK driving licence and willingness to travel daily across the East of Scotland and Fife.
- Technical Knowledge: Strong understanding of NHBC/Premier standards, building regulations, and construction methods.
- Communication Skills: Exceptional conflict‑resolution skills with the empathy required to handle sensitive customer situations.
- Tech Savvy: Proficient in standard construction defect management software and CRM platforms.
Customer Care Supervisor. Job in Rosyth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an award-winning 5-star housebuilder, our client offers a unique opportunity to work in a close-knit team culture that prioritises quality and community-focused developments. Employees benefit from a supportive environment that fosters personal growth and development, alongside the chance to make a meaningful impact on homeowners' experiences across the beautiful regions of Edinburgh, the Lothians, and Fife.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Supervisor. Job in Rosyth LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housebuilding sector and let them know you're on the lookout for a Customer Care Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company’s values and recent projects, especially their focus on quality and community. This will help you show how your experience aligns with their mission and make you stand out as a candidate.
✨Tip Number 3
Show off your conflict-resolution skills! Be ready to share examples of how you've handled tricky customer situations in the past. This will demonstrate your ability to empathise and resolve issues effectively, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Care Supervisor. Job in Rosyth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Care Supervisor role. Highlight your housebuilding experience and any relevant customer service management roles you've had. We want to see how you can bring that personal touch to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care in the housebuilding sector. Share specific examples of how you've resolved issues or improved customer experiences in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves liaising with various teams and homeowners, make sure your written application showcases your exceptional communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our close-knit team culture!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the housebuilding sector, especially the New Homes Quality Code and building regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer care or resolved defects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Communication Skills
Since this role involves liaising with homeowners and contractors, practice articulating how you handle sensitive situations. Think of scenarios where you've had to resolve conflicts or manage expectations, and be ready to share those stories.
✨Be Ready to Discuss Tech
Familiarise yourself with the construction defect management software and CRM platforms mentioned in the job description. If you have experience with similar tools, be prepared to discuss how you've used them to improve customer service or streamline processes.
