At a Glance
- Tasks: Manage customer enquiries and bookings, ensuring a smooth aftersales journey.
- Company: Join Sytner Group, a leader in the automotive industry with a focus on talent development.
- Benefits: Enjoy 33 days holiday, career development, and discounts on cars and gyms.
- Other info: Work in a supportive environment that values diversity and personal growth.
- Why this job: Be the key contact for customers and make their experience exceptional.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused Aftersales Advisor to join our team. This is a varied and integral position within the business, encompassing service advising, CRM and bookings management, assisting parts and bodyshop coordination. The successful candidate will act as a central point of contact for customers, managing the full aftersales journey from initial enquiry and booking through to completion of work and follow-up.
The role involves coordinating workshop schedules to maximise efficiency, maintaining accurate customer and vehicle records, supporting the sourcing and allocation of parts, and assisting with the organisation and communication of bodyshop repairs. Working closely with technicians, suppliers, and external partners, the Aftersales Advisor will ensure all work is progressed efficiently while delivering a consistently high level of customer service and communication throughout.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Rolls Royce Customer Relations and Aftersales Specialist. Job in Englefield Green LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Sytner Group is an exceptional employer, offering a dynamic work environment in Englefield Green where customer service excellence is at the forefront. With an industry-leading benefits package, including enhanced holiday entitlement and career development opportunities, we foster a culture of continuous improvement and inclusivity, ensuring every team member feels valued and empowered to reach their full potential.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rolls Royce Customer Relations and Aftersales Specialist. Job in Englefield Green LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Sytner Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your customer service skills! As an Aftersales Advisor, you'll be the go-to person for customers. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Sytner team.
We think you need these skills to ace Rolls Royce Customer Relations and Aftersales Specialist. Job in Englefield Green LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your enthusiasm for working with prestigious brands like Rolls Royce.
Showcase Your Organisational Skills:Since the role involves managing bookings and coordinating schedules, be sure to highlight any experience you have in organisation and multitasking. We love candidates who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
As a potential Aftersales Advisor, it's crucial to brush up on your customer service skills. Be ready to discuss how you would handle various customer scenarios, especially those that require patience and problem-solving. Think about examples from your past experiences where you went above and beyond for a customer.
✨Familiarise Yourself with the Brand
Make sure you know a bit about Rolls Royce and their values. Understanding their commitment to quality and customer satisfaction will help you align your answers with what they’re looking for. You might even want to mention specific models or services they offer to show your genuine interest.
✨Prepare for Technical Questions
Since this role involves coordinating with technicians and managing parts, be prepared for some technical questions. Brush up on basic automotive knowledge and think about how you would manage workshop schedules or source parts efficiently. This will demonstrate your readiness for the role.
✨Showcase Your Organisational Skills
This position requires a high level of organisation, so be ready to share examples of how you've successfully managed multiple tasks in the past. Discuss any tools or methods you use to stay organised, as this will highlight your ability to handle the varied responsibilities of the job.
