At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure store performance.
- Company: Join Morrisons, the UK's 5th largest supermarket with a rich history.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous discounts.
- Other info: Great career progression opportunities with industry-leading training.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience managing teams in retail or service industries is essential.
The predicted salary is between 30000 - 40000 £ per year.
We Make Morrisons. From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.
Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
About You: Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About The Company: Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast‑paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry‑leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
Customer Service Leadership Manager. Job in Ripon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Morrisons is an exceptional employer, offering a vibrant work culture in Ripon where customer service is at the heart of everything we do. With a commitment to employee growth through industry-leading training programmes and a supportive environment, we empower our colleagues to excel in their roles while enjoying a competitive salary and comprehensive benefits package, including private healthcare and generous family-friendly policies. Join us and be part of a team that values your contributions and fosters your career development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Leadership Manager. Job in Ripon LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, check out Morrisons' values and how they treat their customers. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate your experience and skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Morrisons.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from the source.
We think you need these skills to ace Customer Service Leadership Manager. Job in Ripon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Leadership Manager role. Highlight your experience in managing teams and delivering exceptional customer service, as this is what we’re all about at Morrisons.
Showcase Your Leadership Skills:In your application, don’t forget to mention specific examples of how you’ve led teams in fast-paced environments. We want to see how you empower colleagues and drive performance, so share those success stories!
Be Authentic:Let your personality shine through in your written application. We value genuine passion for customer service, so don’t hesitate to express why you love working with customers and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Inside Out
Make sure you understand the core values of customer service that Morrisons stands for. Be ready to discuss how you've previously led teams to deliver exceptional service and how you can empower colleagues to do the same.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in a fast-paced environment. Highlight your ability to build relationships, listen to feedback, and adapt to changes while maintaining high performance.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges in customer service. Be ready to explain how you listened to customer feedback and made necessary adjustments to improve service delivery.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their managers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
