At a Glance
- Tasks: Engage with customers, handle objections, and negotiate for ongoing satisfaction.
- Company: United Cerebral Palsy of Georgia, a supportive and dynamic workplace.
- Benefits: Hybrid working, competitive salary, and attractive benefits.
- Other info: Join a team that values your contributions and offers growth opportunities.
- Why this job: Make a difference by ensuring customer satisfaction and loyalty.
- Qualifications: Experience in sales or retention, strong negotiation skills, and call handling ability.
The predicted salary is between 30000 - 40000 £ per year.
United Cerebral Palsy of Georgia is looking for a Customer Retentions Advisor in Altrincham. This role involves handling objections, negotiating with customers, and managing relationships to ensure ongoing satisfaction.
The ideal candidate will have proven experience in sales or retention roles, strong negotiation skills, and the ability to handle high volumes of calls.
The position offers hybrid working arrangements, competitive salary, and attractive benefits.
Retention & Upsell Specialist (Hybrid) employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in Altrincham, the company provides a hybrid working environment, competitive salaries, and attractive benefits, making it an ideal place for those seeking meaningful and rewarding employment in customer relations.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retention & Upsell Specialist (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research United Cerebral Palsy of Georgia and understand their mission, values, and services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your negotiation skills! Role-play with a friend or use online resources to simulate handling objections. The more comfortable you are with these scenarios, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even share tips that could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets seen by the right people. Plus, it shows you're proactive and serious about landing the role!
We think you need these skills to ace Retention & Upsell Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in sales or retention roles. We want to see how you've handled objections and negotiated with customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Retention & Upsell Specialist role. Share specific stories that showcase your negotiation skills and relationship management.
Showcase Your Communication Skills:Since this role involves handling high volumes of calls, make sure to highlight your communication skills in your application. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer retention and upselling. Brush up on common objections customers might have and think about how you would handle them. This will show that you're not just familiar with the role but also proactive in your approach.
✨Showcase Your Negotiation Skills
Prepare examples from your past experiences where you've successfully negotiated with customers. Be ready to discuss specific situations where you turned a 'no' into a 'yes'. This will demonstrate your ability to manage relationships and ensure ongoing satisfaction.
✨Practice Makes Perfect
Since this role involves handling high volumes of calls, practice your phone skills. You could do mock calls with a friend or family member to get comfortable with the flow of conversation. This will help you feel more confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing customer relationships, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
