At a Glance
- Tasks: Lead a retail team to deliver exceptional customer experiences and maximise shop income.
- Company: Join the RSPB at Pulborough Brooks, a top nature destination in Sussex.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and 26 days' annual leave.
- Other info: Flexible part-time hours with potential for contract extension or permanent role.
- Why this job: Make a real difference in nature conservation while working in a beautiful setting.
- Qualifications: Experience in retail management and strong leadership skills are essential.
The predicted salary is between 28940 - 30898 £ per year.
Location: RSPB, Pulborough Brooks RH20
Contract: 6 months, Fixed Term
Hours: Part-Time, 30 hours per week (4 days)
Salary: £28,940.00 - £30,898.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata)
Do you want to join a fantastic team? We’re looking for a new Retail Manager to join our team at RSPB Pulborough Brooks. RSPB Pulborough Brooks is one of the most important sites for nature in Sussex. As a leading RSPB visitor destination, it offers a vibrant programme of events alongside a welcoming visitor centre. The shop and café look out over beautiful views of the South Downs and are set in one of the richest areas for nature in the country.
What will you be doing?
- You’ll be responsible for the retail team, delivering great customer experience and maximising income in our shop.
- You’ll work closely with the Food & Beverage Manager, Senior Site Manager, and the wider team, actively involved in making decisions that affect the whole site.
- You’ll lead by example, inspiring your team.
- You’ll make sure that everyone who buys something knows just what a difference their contribution, however small, will make to the RSPB’s work in protecting nature.
Essential skills, knowledge and experience:
- Experience using financial data (e.g., sales, margin, stock) to make decisions.
- A working knowledge of MS applications, including Excel and Word.
- Experience managing stock, including ordering, deliveries and stock control.
- Experience creating effective retail displays and merchandising to drive sales.
- Experience running day-to-day retail operations, including processes, compliance and standards.
- Experience leading a team to achieve sales targets and deliver strong performance.
- Ability to plan rotas and allocate resources effectively to meet demand and maximise sales.
- The ability to plan and prioritise tasks.
- A strong leader, who motivates and nurtures their teams.
- Experience delivering excellent customer service and using feedback to improve performance.
- Ability to identify issues and take practical steps to resolve them quickly and effectively.
Desirable knowledge, skills and experience:
- Experience of working within a visitor attraction or charity.
- Experience of working within a multi-site operation.
- A working knowledge and understanding of Equality, Diversity and inclusion.
Please note we are more interested in who you are and what you want to achieve than what you have done. Don’t worry if you don’t have all of the relevant skills required for this position, we’d still love to hear from you and will provide the right support for candidates with less experience.
Additional Information:
- This is a 6 month fixed term role providing secondment cover for 30 hours per week (4 days).
- The RSPB reserves the right to extend or make this role permanent without further advertising, dependent on business needs at the end of the contract term.
Closing date: 23:59, Sunday, 24th May 2026
We are looking to conduct interviews for this position from week commencing 1st of June.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. The RSPB is a licensed sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK to be offered an employment contract.
Retail Operations Manager. Job in Storrington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join the RSPB team at Pulborough Brooks, where you will be part of a passionate group dedicated to protecting nature in one of Sussex's most beautiful locations. With a strong focus on employee development, a supportive work culture, and benefits such as a pension scheme and generous annual leave, this role offers a meaningful opportunity to lead a retail team while making a positive impact on conservation efforts. Experience the unique blend of working in a vibrant visitor centre with stunning views, all while contributing to a cause that matters.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager. Job in Storrington LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research RSPB and their mission. When you walk into that interview, show us you’re passionate about nature and how your skills can help them protect it.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you’ve inspired a team or turned around a tough situation. Be ready to share specific examples that highlight your experience in retail operations.
✨Tip Number 3
Prepare questions for your interviewers. Ask about their current challenges or future plans. This shows us you’re genuinely interested and ready to contribute to the team’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retail Operations Manager. Job in Storrington LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Operations Manager role. Highlight your relevant experience, especially in retail management and customer service, to show us why you're the perfect fit for our team.
Showcase Your Leadership Skills:We want to see how you inspire and motivate your team! Share examples of how you've led a team to achieve sales targets or improved customer experiences in your previous roles. This will help us understand your leadership style.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Make sure you brush up on your financial data skills. Be ready to discuss how you've used sales figures, margins, and stock levels to make decisions in previous roles. This will show that you understand the business side of retail operations.
✨Showcase Your Leadership Style
Prepare examples of how you've led a team in the past. Think about times when you motivated your team to achieve sales targets or improved customer service. Highlight your ability to inspire and nurture your team, as this is key for the Retail Operations Manager role.
✨Demonstrate Customer Focus
Be ready to talk about your approach to delivering excellent customer service. Share specific instances where you've used customer feedback to improve performance or resolve issues quickly. This will resonate well with the RSPB's mission of enhancing visitor experience.
✨Plan for the Future
Think about how you would plan rotas and allocate resources effectively. Prepare to discuss your strategies for managing stock and creating effective retail displays. Showing that you can think ahead and prioritise tasks will set you apart from other candidates.
