At a Glance
- Tasks: Be the go-to person for residents during maintenance and refurbishment projects.
- Company: Join a dynamic housing team in Leatherhead with a focus on community.
- Benefits: Earn £18.71 per hour with potential for permanent placement and career growth.
- Other info: Enjoy a supportive environment with opportunities to develop your career.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience in customer service or social housing, with strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works. The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed.
Key Responsibilities
- Build and maintain positive relationships with residents and stakeholders
- Provide clear communication regarding planned works, schedules, and any disruptions
- Carry out resident consultations, home visits, and satisfaction surveys
- Handle resident enquiries, complaints, and concerns professionally and efficiently
- Work closely with site managers, operatives, and client teams to ensure smooth delivery of works
- Ensure vulnerable residents receive additional support where required
- Maintain accurate records, reports, and resident communication logs
- Assist with access arrangements and minimise no-access issues
- Monitor customer satisfaction and help drive service improvements
Requirements
- Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- Ability to manage difficult situations calmly and professionally
- Experience handling complaints and resident queries
- Good IT skills including Microsoft Office
- Full UK driving licence
Resident Liaison Officer. Job in Fetcham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Resident Liaison Officer in Leatherhead, you will benefit from a dynamic team culture that values communication and collaboration, alongside opportunities for professional growth and development. With a focus on delivering exceptional service to residents, you will find your role both meaningful and rewarding, making a positive impact in the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer. Job in Fetcham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and communication skills. Think about real-life examples where you've successfully handled resident queries or complaints, as these will showcase your experience and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Check out our website for the latest job listings and apply directly through us. We’re here to help you land that Resident Liaison Officer position, so take advantage of all the resources we offer!
We think you need these skills to ace Resident Liaison Officer. Job in Fetcham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering a positive resident experience. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled difficult situations or complaints in the past. We’re looking for someone who can keep calm under pressure and resolve issues efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like handling resident enquiries and maintaining communication logs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, prepare examples from your past experiences where you've successfully managed resident concerns or complaints. Think about how you can demonstrate your ability to build positive relationships and keep everyone informed during projects.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as a difficult resident or a last-minute change in project plans. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would maintain professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure resident satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
