At a Glance
- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a growing social housing contractor making a difference in Hackney and Haringey.
- Benefits: Enjoy a competitive salary, car allowance, and long-term job security.
- Other info: Great opportunities for career progression in a supportive environment.
- Why this job: Make a real impact by supporting residents and enhancing their living spaces.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 31500 - 36500 £ per year.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey. This is an excellent opportunity to secure long-term work on a well-established 15-year framework agreement within the social housing sector. The successful candidate will be responsible for maintaining positive relationships with residents while supporting the smooth delivery of planned maintenance works on behalf of a major housing provider.
Key Responsibilities
- Acting as the main point of contact for residents throughout refurbishment works
- Conducting resident consultations and pre-start visits prior to works commencing
- Coordinating appointments and arranging property access for operatives and contractors
- Keeping residents updated on schedules, progress, and any changes to planned works
- Managing complaints, queries, and resident concerns in a professional and empathetic manner
- Supporting vulnerable tenants and escalating safeguarding concerns where appropriate
- Liaising closely with site managers, subcontractors, housing officers, and project teams
- Maintaining accurate records, resident communication logs, and KPI updates
- Ensuring high levels of customer satisfaction are maintained throughout the programme
Requirements
- Previous experience working as a Resident Liaison Officer within social housing or planned maintenance
- Experience working on kitchen and bathroom schemes preferred
- Strong communication and customer service skills
- Ability to handle difficult situations and resolve complaints effectively
- Good IT skills including Microsoft Office
- Organised, proactive, and able to manage a busy workload independently
- Full UK driving licence preferred
Package
- Salary: 31,500 + 5,000 Car Allowance
- Long-term secured work on a 15-year framework
- Opportunity to work on established social housing refurbishment projects
- Supportive working environment with progression opportunities
Resident Liaison Officer for Social Housing Refurbishment. Job in Hackney LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Resident Liaison Officer with our esteemed social housing contractor in Hackney, you will be part of a supportive and dynamic team dedicated to enhancing community living through impactful refurbishment projects. We offer a competitive salary, a generous car allowance, and the chance to grow within a long-term framework that prioritises employee development and resident satisfaction. Join us in making a meaningful difference in the lives of residents while enjoying a collaborative work culture that values your contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer for Social Housing Refurbishment. Job in Hackney LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience aligns with their needs, especially in managing resident relationships during refurbishment works.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight examples of how you've successfully managed resident concerns or complaints. This will demonstrate your ability to maintain positive relationships, which is key for a Resident Liaison Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer for Social Housing Refurbishment. Job in Hackney LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer, especially in social housing. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how you can maintain positive relationships with residents. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it’s through clear writing or examples of how you’ve handled resident concerns, let us see your ability to connect with people.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with social housing refurbishment processes, especially kitchen and bathroom schemes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an RLO, you'll be the main point of contact for residents, so it's crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively managed resident concerns or complaints in the past. This will highlight your ability to handle difficult situations with empathy and professionalism.
✨Be Organised and Proactive
The job requires managing a busy workload, so come prepared with examples of how you've successfully organised tasks in previous roles. Discuss any tools or methods you use to keep track of appointments and communications, as this will show your potential employer that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the specific challenges they face in the Hackney and Haringey areas or how they measure resident satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
