At a Glance
- Tasks: Be the go-to person for residents during maintenance and refurbishment projects.
- Company: Join a dynamic housing team in Leatherhead with a focus on community.
- Benefits: Competitive pay at £18.71 per hour, with potential for permanent role.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while enhancing your communication skills.
- Qualifications: Experience in customer service or social housing is a must.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leatherhead
Contract Type: Temp to Perm
Hours: 40 hours per week
Rate: 18.71 per hour (Umbrella)
Job Overview
We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works. The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed.
Key Responsibilities
- Build and maintain positive relationships with residents and stakeholders
- Provide clear communication regarding planned works, schedules, and any disruptions
- Carry out resident consultations, home visits, and satisfaction surveys
- Handle resident enquiries, complaints, and concerns professionally and efficiently
- Work closely with site managers, operatives, and client teams to ensure smooth delivery of works
- Ensure vulnerable residents receive additional support where required
- Maintain accurate records, reports, and resident communication logs
- Assist with access arrangements and minimise no-access issues
- Monitor customer satisfaction and help drive service improvements
Requirements
- Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- Ability to manage difficult situations calmly and professionally
- Experience handling complaints and resident queries
- Good IT skills including Microsoft Office
- Full UK driving licence
Resident Liaison Coordinator. Job in Fetcham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Resident Liaison Coordinator in Leatherhead, you will benefit from a dynamic team culture that values communication and collaboration, alongside opportunities for professional growth and development. With a focus on delivering exceptional service to residents, you will play a vital role in enhancing community relationships while enjoying the advantages of working in a vibrant location.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Coordinator. Job in Fetcham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and communication skills. We recommend role-playing with a friend to get comfortable discussing your experience and how it relates to the key responsibilities of the role.
✨Tip Number 3
Showcase your problem-solving abilities! During interviews, share specific examples of how you've handled resident complaints or difficult situations in the past. This will demonstrate your capability to manage challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Coordinator. Job in Fetcham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering a positive resident experience. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled difficult situations or complaints in the past. We’re looking for someone who can keep calm under pressure and resolve issues efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Coordinator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like handling resident enquiries and maintaining communication logs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, prepare examples from your past experiences where you've successfully managed resident concerns or complaints. Think about how you can demonstrate your ability to build positive relationships and keep everyone informed during projects.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as a resident being unhappy with planned works. Practice your responses to these scenario-based questions, focusing on your problem-solving skills and how you would ensure a positive outcome for all parties involved.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
