At a Glance
- Tasks: Lead a team to ensure high-quality repairs and maintenance for residents in West London.
- Company: Join a purpose-driven organisation focused on creating safe and warm homes.
- Benefits: Competitive salary, company vehicle, flexible working, and a supportive team environment.
- Other info: Field-based role with opportunities for career growth and professional development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong trade background and excellent people-management skills required.
The predicted salary is between 49587 - 49587 £ per year.
Contract: Permanent. Location: West London – Sector 5 (covering Wembley, Acton, Harrow, Northwood). Salary: £49,587 per annum (includes a £4,000 local job supplement).
About the Role
Repairs & Maintenance teams sit at the heart of our social purpose. Every day, they help create safe, warm and dry homes where residents feel proud to live. Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London‑based team. This is a highly visible, field‑based role, supporting frontline operatives and contractors to deliver a high‑quality, customer‑focused, responsive repair service.
As Service Manager, you will have direct responsibility for driving first‑time‑fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.
Key Responsibilities
- Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
- Monitor productivity, quality and progress of works through regular inspections (in‑progress and post‑completion).
- Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
- Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
- Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
- Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times.
Patch Coverage
Your designated area will cover the following postcodes: HA0, HA2, HA3, HA4, HA5, HA6, HA9, NW10, NW12, UB6, UB9, W10, W11, W12, W2, W3, W4, WD19, WD23.
Working Arrangements
This is a full‑time, permanent role. You will be predominantly field‑based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working. A company vehicle will be provided.
About You
- Strong trade background, excellent people‑management skills and a genuine commitment to customer service.
- Trade NVQ Level 3 or equivalent hands‑on trade experience.
- Up‑to‑date knowledge of building maintenance, Decent Homes standards and relevant safety legislation.
- Experience delivering an excellent, customer‑focused repairs service.
- Proven ability to manage and motivate operational teams.
- Full UK driving licence.
The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.
To apply: Please submit your CV and a covering statement outlining how you meet the essential criteria for the role.
Repairs Service Manager. Job in West London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Repairs Service Manager in West London, you will join a dedicated team committed to creating safe and comfortable homes for residents. Our organisation fosters a supportive work culture that prioritises employee growth, offering training and development opportunities alongside a competitive salary package that includes a local job supplement. With a focus on community impact and a flexible working environment, we provide a unique chance to make a meaningful difference while enjoying a fulfilling career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Service Manager. Job in West London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to repairs and maintenance, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in practical ways! If you’ve got a portfolio of past projects or success stories, bring them along to interviews. Demonstrating your hands-on experience can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Repairs Service Manager. Job in West London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your trade background and people-management skills, as these are key for the Service Manager role.
Craft a Compelling Covering Statement:Your covering statement is your chance to shine! Clearly outline how you meet the essential criteria and share specific examples of your customer-focused repairs service experience.
Showcase Your Knowledge:Demonstrate your up-to-date knowledge of building maintenance and safety legislation in your application. This will show us that you're not just qualified, but also passionate about the field.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and Decent Homes standards. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who truly understands the role.
✨Showcase Your People Skills
As a Service Manager, you'll be managing teams and dealing with residents. Prepare examples of how you've successfully managed people in the past, especially in challenging situations. This will highlight your excellent people-management skills.
✨Demonstrate Your Customer Focus
Think of specific instances where you've gone above and beyond for customers. This role is all about providing a high-quality, customer-focused service, so showing that you have a genuine commitment to this will set you apart.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about their approach to health and safety compliance or how they measure first-time-fix performance.
