At a Glance
- Tasks: Investigate fraud and provide top-notch customer support in banking.
- Company: Join Teleperformance, a leader in customer service and support.
- Benefits: Enjoy a pension scheme, 28 days leave, and wellness resources.
- Other info: Flexible work options available after probation with initial on-site training.
- Why this job: Make a difference by protecting customers from fraud while developing your skills.
- Qualifications: Two years of experience in financial services required.
The predicted salary is between 30000 - 40000 € per year.
Teleperformance is seeking a Fraud Specialist based in Glasgow. The role involves answering inbound calls, investigating fraud, and providing customer support related to banking.
Candidates should have at least two years of financial services experience. The position offers flexibility after probation and an initial on-site training period.
Benefits include a pension scheme, 28 days leave, and employee wellness resources.
Fraud Risk Advisor - Inbound Banking Support (Glasgow) in Renfrew employer: United Cerebral Palsy of Georgia
Teleperformance is an excellent employer for those seeking a rewarding career in the financial services sector. With a strong focus on employee well-being, we offer a comprehensive benefits package including a pension scheme and 28 days of leave, alongside a supportive work culture that encourages professional growth and flexibility after probation. Located in Glasgow, our team thrives in a dynamic environment where your contributions to fraud prevention and customer support are valued and recognised.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Risk Advisor - Inbound Banking Support (Glasgow) in Renfrew
✨Tip Number 1
Make sure you know your stuff! Brush up on your financial services knowledge and be ready to discuss your experience in fraud investigation. We want to hear how you've tackled challenges in the past.
✨Tip Number 2
Practice your phone skills! Since this role involves answering inbound calls, we suggest doing some mock calls with friends or family. Get comfortable explaining complex topics clearly and concisely.
✨Tip Number 3
Show your passion for customer support! Be prepared to share examples of how you've gone above and beyond for customers in previous roles. We love candidates who genuinely care about helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates like you to join our team at Teleperformance.
We think you need these skills to ace Fraud Risk Advisor - Inbound Banking Support (Glasgow) in Renfrew
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in financial services. We want to see how your skills align with the role of a Fraud Risk Advisor, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you a perfect fit for our team at Teleperformance.
Showcase Your Communication Skills:Since this role involves answering inbound calls, it’s crucial to demonstrate your communication skills in your application. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role of Fraud Risk Advisor in Glasgow!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud detection and prevention. Understand common fraud schemes, especially those related to banking, as this will show your interviewer that you're not just familiar with the topic but genuinely interested in it.
✨Showcase Your Customer Service Skills
Since the role involves providing customer support, be ready to share examples of how you've handled difficult customer situations in the past. Highlight your communication skills and ability to empathise with customers, as these are crucial for success in this position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific fraud-related scenarios. Think through potential situations you might face in the role and prepare your responses. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Research Teleperformance
Familiarise yourself with Teleperformance's values and mission. Understanding their approach to customer service and fraud prevention will help you align your answers with what they’re looking for, making you a more appealing candidate.
